peppercorn
Regular Dude
- Joined
- Jan 31, 2009
- Messages
- 2,912
Back in December I bought a Chinese 'prototyp'e at the Factory Sale. It had a sanitized blade and no markings anywhere, was a cool design, liner lock and was the only one on the table like it.
As many of you know a person can really find a deal at this sale and this knife was a screaming deal.
Well about a month later I notice it is getting harder to open and close and that I can't get it apart without rounding out the allen screws holding it together.
So I call customer service and a very pleasant woman by the name of Cheryl answers the phone.
I explain my predicament and she offers to take a look at it if I would like to send it in. I think on it for the rest of the day and am about to just forget it altogether, I mean, it wasn't much money in the first place so to go get a box, do the whole post office thing....you know. The problem was that I really liked the knife, it had grown on me.
So off to the p/o I go.
Cheryl, who had initially looked at the kniofe via txt messaging to her PC, my computer was down at this time, had been so accomodating. She had tried to ID the knife before I sent it in thinking she could just send me some hardware but was only able to confirm that it was a Chinese prototype.
The knife arrived on a Friday at KAI and Cheryl was messaging me that afternoon.
She told me it was Red loctited and that it would be ruined if they took it apart.
Here is the really cool part.
She tells me to go onto the website and find a knife in the price range of so many dollars and let her know and she will send me that knife as a replacemant. Cool, I say!
Over the weekend I find a 'Rake' on the site and call her Moday to tell her. She says 'great' and Tuesday in the mail is a brand new Rake!
Just like that. There were never any gaps in communication, no hesitations on her part, just a willingness to make me happy.
In my mind a company is only as good as its representatives and Cheryl is top notch.
To me she is the epitome of what customer service should be.
Thank you Cheryl and thank you KAI for the pursuit of excellence in product and people.
Now for the 'Rake'...an awesome knife by the way.
As many of you know a person can really find a deal at this sale and this knife was a screaming deal.
Well about a month later I notice it is getting harder to open and close and that I can't get it apart without rounding out the allen screws holding it together.
So I call customer service and a very pleasant woman by the name of Cheryl answers the phone.
I explain my predicament and she offers to take a look at it if I would like to send it in. I think on it for the rest of the day and am about to just forget it altogether, I mean, it wasn't much money in the first place so to go get a box, do the whole post office thing....you know. The problem was that I really liked the knife, it had grown on me.
So off to the p/o I go.
Cheryl, who had initially looked at the kniofe via txt messaging to her PC, my computer was down at this time, had been so accomodating. She had tried to ID the knife before I sent it in thinking she could just send me some hardware but was only able to confirm that it was a Chinese prototype.
The knife arrived on a Friday at KAI and Cheryl was messaging me that afternoon.
She told me it was Red loctited and that it would be ruined if they took it apart.
Here is the really cool part.
She tells me to go onto the website and find a knife in the price range of so many dollars and let her know and she will send me that knife as a replacemant. Cool, I say!
Over the weekend I find a 'Rake' on the site and call her Moday to tell her. She says 'great' and Tuesday in the mail is a brand new Rake!
Just like that. There were never any gaps in communication, no hesitations on her part, just a willingness to make me happy.
In my mind a company is only as good as its representatives and Cheryl is top notch.
To me she is the epitome of what customer service should be.
Thank you Cheryl and thank you KAI for the pursuit of excellence in product and people.
Now for the 'Rake'...an awesome knife by the way.
