- Joined
- Feb 21, 2001
- Messages
- 1,981
I'm kinda bummed here. Would have sworn that I started a thread here yesterday to praise the service I received from Will Fennell. Then again, finally realized there was something wrong with my meds this morning, and learned that I've been double dosing on a med I've taken for nearly 4 years. Has had me in a true stupor. I mean lots worse than usual.
As some of you may recall, I posted a thread about my ArcLite getting out of the sheath and sticking me. After some thought, I realized that it was the lanyard I had put on when I wrapped the handle, and that it was getting trapped betwixt me and the seatbelts on my new car. Will had asked me to provide him my phone # last week, and I had done so.
Will called me yesterday, and I assured him that the problems I was experiencing had nothing to do wtih Camillus equipment. We had a good chat. You know sometimes when a person is just doing something because he has to and can't wait to get on to something more important. There was absolutely no sign of that from Will. He was truly interested in me and my knife/sheath. A very interesting and friendly person with whom to speak.
In my book, taking the time for a personal call because of something that might have been wrong with the sheath on a low-priced knife such as the ArcLite, is as good an example of customer service as I can imagine. I know for sure that it is going to make me a continuing customer or Camillus knives.
Oh -- I also learned that Will isn't going to give away any secrets on rumors about who makes what knives for whom. DARN IT!
Thanks Will,
As some of you may recall, I posted a thread about my ArcLite getting out of the sheath and sticking me. After some thought, I realized that it was the lanyard I had put on when I wrapped the handle, and that it was getting trapped betwixt me and the seatbelts on my new car. Will had asked me to provide him my phone # last week, and I had done so.
Will called me yesterday, and I assured him that the problems I was experiencing had nothing to do wtih Camillus equipment. We had a good chat. You know sometimes when a person is just doing something because he has to and can't wait to get on to something more important. There was absolutely no sign of that from Will. He was truly interested in me and my knife/sheath. A very interesting and friendly person with whom to speak.
In my book, taking the time for a personal call because of something that might have been wrong with the sheath on a low-priced knife such as the ArcLite, is as good an example of customer service as I can imagine. I know for sure that it is going to make me a continuing customer or Camillus knives.
Oh -- I also learned that Will isn't going to give away any secrets on rumors about who makes what knives for whom. DARN IT!
Thanks Will,