Customer Service?

Avenged Sorrow · Feb 8, 2015

I ordered a Rodent 6 on the sixth and decided a little after that I wanted to add a customization , I sent an email with what I wanted along with my number and a time to call (Like the site says) It's been two days since I sent an email and asked on the website's "Custom Shop" tab and I have heard nothing. I don't know if I did something wrong or not , the email I sent to was the info@swamprat.com. I even sent a message through the site and still nothing. I want to ask for the modification before they get started on the knife.

ElijahG · Feb 8, 2015

Avenged Sorrow said:
I ordered a Rodent 6 on the sixth and decided a little after that I wanted to add a customization , I sent an email with what I wanted along with my number and a time to call (Like the site says) It's been two days since I sent an email and asked on the website's "Custom Shop" tab and I have heard nothing. I don't know if I did something wrong or not , the email I sent to was the info@swamprat.com. I even sent a message through the site and still nothing. I want to ask for the modification before they get started on the knife.

The two days you've been waiting happen to be Saturday & Sunday, SRKW's customer service is awesome and I'm sure you'll be taken care of but you're only going to get a response during business hours on a business day.

hhmoore · Feb 9, 2015

Swamp Rat customer service? I sent an email for a new order this morning, and got a response 10 minutes later. (Of course, I waited until after the weekend to contact them)
*Received a response to my followup question in 15 minutes - Trissy makes it too easy for me to spend money :thumbup:

Avenged Sorrow · Feb 9, 2015

hhmoore said:
Swamp Rat customer service? I sent an email for a new order this morning, and got a response 10 minutes later. (Of course, I waited until after the weekend to contact them)
*Received a response to my followup question in 15 minutes - Trissy makes it too easy for me to spend money :thumbup:

Yeah I didn't really think about the weekend being a factor in this.

Hindsight · Feb 9, 2015

If you have not heard anything yet, let me know and I will check into it for you. Sorry for the inconvenience.

Avenged Sorrow · Feb 9, 2015

Hindsight said:
If you have not heard anything yet, let me know and I will check into it for you. Sorry for the inconvenience.

I did get a reply about one of the customizations , but not for the other one. I wanted to see about getting a Fuller on my Rodent 6 but it's too hard to see the grind lines on the blade to see if one would fit. I want something like this http://imgur.com/XJcCF68

Hindsight · Feb 9, 2015

Avenged Sorrow said:
I did get a reply about one of the customizations , but not for the other one. I wanted to see about getting a Fuller on my Rodent 6 but it's too hard to see the grind lines on the blade to see if one would fit. I want something like this http://imgur.com/XJcCF68

Sorry but we can not put a Fuller on the Rodent six. With the sabre grind line where it is there would not be enough room. Sorry

Avenged Sorrow · Feb 9, 2015

Hindsight said:
Sorry but we can not put a Fuller on the Rodent six. With the sabre grind line where it is there would not be enough room. Sorry

Ok , I do want to add Red and Black G10 scales and red liners to my order , how do I go about doing that?

Hindsight · Feb 10, 2015

Avenged Sorrow said:
Ok , I do want to add Red and Black G10 scales and red liners to my order , how do I go about doing that?

Just let Trissy know what you are looking for and she will get you fixed up.

Avenged Sorrow · Feb 10, 2015

Hindsight said:
Just let Trissy know what you are looking for and she will get you fixed up.

She already got me , but thanks. You guys are awesome!

FettWillKill · Feb 12, 2015

SRKW's customer service is excellent! Hopefully you don't have to wait too long for your new 6

That's gonna look gnarly with the red and black g10 with red liners. Did you go for a black blade or a different color?

Avenged Sorrow · Feb 12, 2015

FettWillKill said:
SRKW's customer service is excellent! Hopefully you don't have to wait too long for your new 6 That's gonna look gnarly with the red and black g10 with red liners. Did you go for a black blade or a different color?

I didn't add the liners but I asked about getting a Tanker Gray finish

PatrickKnight · Feb 12, 2015

They will do Tanker or any other coating for you on the Rodent series it will just add a bit more to the cost of the knife.

Avenged Sorrow · Feb 12, 2015

PatrickKnight said:
They will do Tanker or any other coating for you on the Rodent series it will just add a bit more to the cost of the knife.

Yeah , it's slightly more than I have at the moment

hhmoore · Feb 12, 2015

Avenged Sorrow said:
Yeah , it's slightly more than I have at the moment

You don't pay until the knife is almost ready to ship. The shop is busy right now; so there's a pretty good chance we'll be waiting (we, because I've got a recently placed order) at least 2, probably 3 months (possibly a little more). If you can come up with the $40 in two months, get the color you want.

Avenged Sorrow · Feb 12, 2015

hhmoore said:
You don't pay until the knife is almost ready to ship. The shop is busy right now; so there's a pretty good chance we'll be waiting (we, because I've got a recently placed order) at least 2, probably 3 months (possibly a little more). If you can come up with the $40 in two months, get the color you want.

I had them go ahead and charge my card because I was afraid I would spend too much and not have enough to cover the cost of the knife