Customer Service.....

[Cameron5237]

So you guys some how lost my mini ritter grip so you gave a a $150 code for your website and I order a 319 proper and get the email saying I should get a phone call or something in 7-10 business days. Its been like 12 business days and still haven't gotten any phone call or email back and I have tried to email someone from benchmade and they haven't responded and it has been like 3 days since that. So I have always loved benchmade and their customer service but this is starting to be a turn off.

 

[blades&wrenches]

Call them. Benchmade has great CS and talking to someone will usually be more reliable than email, which can be sketchy.

 

[Benchmade]

Man that sucks to hear. Sorry to hear this. Give our CS team a call.

 

[fly36gti]

Gotta call.

 

[Scott321]

Sorry to hear that you are having problems. I've used email, regular mail, and phone communication for a few things over the last two years (including an order from the custom shop) and have had nothing but positive experiences.

Try giving them a call.

 

[Yakkiebush]

Man that sucks to hear. Sorry to hear this. Give our CS team a call.

Man that sucks to hear. Sorry to hear this. Give our CS team a call.

Couldn't you at least give him a number to ring and a certain persons name,
No joy from you or the people he's talking about.perhaps he's right in stating benchmades a turn off.
I'm a Benchmade fan myself but sorry that's a piss poor response.

 

[Benchmade]

For those who would like our customer service contact info. Here is the link http://www.benchmade.com/contacts/

Customer Service # Toll Free: 1-800-800-7427

 

[BMCGear]

Couldn't you at least give him a number to ring and a certain persons name,
No joy from you or the people he's talking about.perhaps he's right in stating benchmades a turn off.
I'm a Benchmade fan myself but sorry that's a piss poor response.

I didn't take it that way at all. Jimmy isn't in the CS dept. He empathized with the OP and told him who to call. Google isn't hard. We're lucky to have a mod on here at all. For a long time there was nothing.

 

[brownshoe]

I didn't take it that way at all. Jimmy isn't in the CS dept. He empathized with the OP and told him who to call. Google isn't hard. We're lucky to have a mod on here at all. For a long time there was nothing.

I agree. Cameron obviously has contact info or he wouldn't have been able to e-mail. I don't know about Yakkiebush, but at my job I'm not always "on point" with all I can do for a customer. I try, learn, and get better.

Yakkiebush, I'll bet your customers don't tell you to your face "that's a piss poor response"

 

[Benchmade]

I didn't take it that way at all. Jimmy isn't in the CS dept. He empathized with the OP and told him who to call. Google isn't hard. We're lucky to have a mod on here at all. For a long time there was nothing.

Correct. Being in the engineering department I am pretty limited as to what I can do customer service wise. I do what I can though.

 

[fly36gti]

This is for jimmy,
Can you tell us or even me what changed/happened to the old Benchmade that created the 'NEW BENCHMADE' ??

 

[Yakkiebush]

I agree. Cameron obviously has contact info or he wouldn't have been able to e-mail. I don't know about Yakkiebush, but at my job I'm not always "on point" with all I can do for a customer. I try, learn, and get better.

Yakkiebush, I'll bet your customers don't tell you to your face "that's a piss poor response"

I'm sorry.yes I do go out of my way big time to keep my customers happy as a self employed Plumber I depend on customers for referrals and recomendations.
Now if a customer isn't happy I go back and fix it for free.and even call warrenty departments
For my clients.now if that's not good enough for ya .tuff luck go elsewhere.
Benchmade beware as customers could very easily go else where
Now what's you're point here.all I asked was for Jimmy do give out a bit of more helpful info and not say call CS.not very good customer representation there.piss poor actually until he spoke up.with a phone number.
I maybe kin a new on the forum but I can almost guarantee I've a lot more life experience with customers than most.

 

[halflife78]

This is for jimmy,
Can you tell us or even me what changed/happened to the old Benchmade that created the 'NEW BENCHMADE' ??

Honestly, I have no idea what you are referring to, but based on all your recent responses you seem to be on a mission to bash Benchmade so wouldn't it be easier to just ignore the forum?

They have had some QC issues over the last couple years....that I have heard about, but personally haven't seen on 18 BM purchases. I am buying mine local and I haven't seen any knives that I wouldn't take due to various reasons. This isn't to say it doesn't exist, but I haven't seen it. BM meanwhile has starting requiring the labels to have the person who made the knife's initials or some sort of code so they can track issues back to a person, this came AFTER they rejoined this forum and saw the complaints.

In reference to their CS, I still haven't ran into a company in the knife industry that has CS the encompasses all items as well as BM does. Once again, that's not saying it doesn't exist, but I have a lot of knives and so far BM is the easiest to call up and get parts for that don't require disassembly.

So it's obvious you have / had an issue, why don't you just plainly tell us all your issues so they can be addressed instead of dancing around the edge's making vague comments bashing BM. I am really curious at this point what happen that has you so upset.

 

[fly36gti]

.

 

[BMCGear]

I'm sorry.yes I do go out of my way big time to keep my customers happy as a self employed Plumber I depend on customers for referrals and recomendations.
Now if a customer isn't happy I go back and fix it for free.and even call warrenty departments
For my clients.now if that's not good enough for ya .tuff luck go elsewhere.
Benchmade beware as customers could very easily go else where
Now what's you're point here.all I asked was for Jimmy do give out a bit of more helpful info and not say call CS.not very good customer representation there.piss poor actually until he spoke up.with a phone number.
I maybe kin a new on the forum but I can almost guarantee I've a lot more life experience with customers than most.

Hi Yakkiebush I myself deal with people and customer service everyday. One of the reasons that I am carrying a Benchmade today is their outstanding customer service. My point was that Jimmy isn't in customer service. He's a moderator on here but works as an engineer. He didn't just shrug off the complaint but directed them to CS. I don't think Jimmy is here to be a customer service rep and don't think he deserves the harsh comments that he gets at times. Benchmade's number isn't hard to find at all. It's linked to their website and their social media accounts so if you're competent enough to buy a knife you're competent enough to look up a number. Ignoring the post or just writing "that sucks" would be piss poor, in my eyes.

 

[BMCGear]

Honestly, I have no idea what you are referring to, but based on all your recent responses you seem to be on a mission to bash Benchmade so wouldn't it be easier to just ignore the forum?

They have had some QC issues over the last couple years....that I have heard about, but personally haven't seen on 18 BM purchases. I am buying mine local and I haven't seen any knives that I wouldn't take due to various reasons. This isn't to say it doesn't exist, but I haven't seen it. BM meanwhile has starting requiring the labels to have the person who made the knife's initials or some sort of code so they can track issues back to a person, this came AFTER they rejoined this forum and saw the complaints.

In reference to their CS, I still haven't ran into a company in the knife industry that has CS the encompasses all items as well as BM does. Once again, that's not saying it doesn't exist, but I have a lot of knives and so far BM is the easiest to call up and get parts for that don't require disassembly.

So it's obvious you have / had an issue, why don't you just plainly tell us all your issues so they can be addressed instead of dancing around the edge's making vague comments bashing BM. I am really curious at this point what happen that has you so upset.

Well said, mate.