DDR Warranty Service- Great!

DrOpPoInT1110

DrOpPoInT1110

Joined
Jan 28, 2009
Messages
2,687
A few weeks back, I was having some issues with lock-up on my DDR Trigger and posted about the issue. Some of you may have seen the thread but I have since closed it. Anyway, Harkamus sent me a PM and I explained the situation. I sent the knife in and Hark said he would let Darrel know it was on the way. After a few greatly appreciated updates from Hark, the knife arrived to me today with not only the problem remedied, but with better lockup than it had before the problem arose. They even threw on a new pocket clip (the old one I had didn't have the emblem on it). Not to mention, the knife made it back within a week exactly of when repairs began. Thank you to DDR for fixing it promptly and to Hark for keeping me up to speed on its progress. Nice knives are one thing but having a company/maker that really stands behind their product really makes my day.

Here are a few pics. The lock up is now later at around 60% but is rock solid. I also don't know if its just because I haven't had the knife in a bit, but it seems like there are fewer marks/scratches on the flats of the titanium (around the inlays). I think the handle was re-finished which is awesome.

Trigger1.jpg

Trigger2.jpg

Trigger3.jpg
 
Glad to hear you got it back. I'm not a framelock fan by any means as most folks that know me can attest to, but the Trigger Maze is one exception.
 
This post makes me feel better. I received a HTM Gunhammer this morning with a few problems. Called and talked to Lisa who was very nice on the phone and said to send it in. It is now en route and I want it back already. You guys know how it is when you get a new one and you have to depart with it.
 
Nastie said:
This post makes me feel better. I received a HTM Gunhammer this morning with a few problems. Called and talked to Lisa who was very nice on the phone and said to send it in. It is now en route and I want it back already. You guys know how it is when you get a new one and you have to depart with it.
Click to expand...

Always sucks having issues with a new knife but I have no doubts they'll take care of it. I sent mine in right before blade show so I was told the wait could be a bit longer but even then, it wasn't a bad turn around time at all.
 
Sweet. Great to hear, and great looking knife!

I've never had a better customer service experience with any other company in any industry. HTM takes the cake.
 
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