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It is a custom by SA maker Theuns PrinslooIt would be easier to comment knowing the actual model, but in general if there is a detent ball, you can probably press in a taller one. Tightening the pivot screw is another simple trick that works sometimes.
I would ask the custom maker
Didn’t really want to have to ship it back to South Africa because I would have to deal with customs and suchSince you've said it's a higher-end knife and a custom maker...one would expect that the maker would support his work...and obviously, repair an indent that allows the blade to open in your pocket...