- Joined
- Mar 26, 2004
- Messages
- 1,617
If someone sees this knife for sale or in someone's possesion, please let me know!
I shipped it DHL and they lost it... That's it... They just don't know where the package is! They have a tracking number yet they don't know where it is...
Ruben and I use DHL and they usually provide a good service, but this time they screwed the pooch on me...
Aparently it got to Miami, FL and they missplaced it.
Now since my customer already paid for it, after waiting 4 days to see if DHL could find the package, I offered him a full refund.
He prefered to have me making the same knife again, so I cut him a spot with absolutely no waiting period and this past weekend I started making his new knife, trying to get it as identical as the previous one as I can.
Seeing that I got a package lost and now I have to deal with the shipping company to get a refund or something, I thought about getting some positive things out of this:
#1. If you buy a knife from me and you don't get it, you will get the chance of having your money inmediately refunded or getting another knife made with no waiting period. I might be far away from my customers, but I ALWAYS will take care of them.
It is my duty to make sure what I ship arrives safely, and if it doesn't, I have to offer an instant solution MYSELF, no wait months for the shipping company to answer the claims.
#2. I'm documenting all stages on how I remake this knife, so people can enjoy this and my customer can check the constant updates on his new knife.
#3. Shipping issues SUCK (OK, that wasn't a positive item)
Making the new knife
1 1/8" diameter cable.
I place it on the oven at 800C to burn oil residues.
Weld the point.
After heating I twist the cable to close the space between the strands.
Showing the extra torsioning.
I place the piece of cable to be used inside a SS pipe.
At 1300C I hammer it with a 2 kilos (4 pounds) hammer to weld the cable and leave it ready to start the stretching process.
Ariel

I shipped it DHL and they lost it... That's it... They just don't know where the package is! They have a tracking number yet they don't know where it is...
Ruben and I use DHL and they usually provide a good service, but this time they screwed the pooch on me...
Aparently it got to Miami, FL and they missplaced it.
Now since my customer already paid for it, after waiting 4 days to see if DHL could find the package, I offered him a full refund.
He prefered to have me making the same knife again, so I cut him a spot with absolutely no waiting period and this past weekend I started making his new knife, trying to get it as identical as the previous one as I can.
Seeing that I got a package lost and now I have to deal with the shipping company to get a refund or something, I thought about getting some positive things out of this:
#1. If you buy a knife from me and you don't get it, you will get the chance of having your money inmediately refunded or getting another knife made with no waiting period. I might be far away from my customers, but I ALWAYS will take care of them.
It is my duty to make sure what I ship arrives safely, and if it doesn't, I have to offer an instant solution MYSELF, no wait months for the shipping company to answer the claims.
#2. I'm documenting all stages on how I remake this knife, so people can enjoy this and my customer can check the constant updates on his new knife.
#3. Shipping issues SUCK (OK, that wasn't a positive item)
Making the new knife
1 1/8" diameter cable.

I place it on the oven at 800C to burn oil residues.

Weld the point.


After heating I twist the cable to close the space between the strands.

Showing the extra torsioning.

I place the piece of cable to be used inside a SS pipe.

At 1300C I hammer it with a 2 kilos (4 pounds) hammer to weld the cable and leave it ready to start the stretching process.

Ariel