Did Kizer ever establish a US Warranty Location?

GatorFlash1

GatorFlash1

Joined
May 28, 2012
Messages
3,189
I remember hearing that if you had a problem with a Kizer knife that you had to send it all the way back to China for repair. Has this problem been repaired?
 
They've had a US based warranty location for a while now. The Kizer rep just mentioned it again in another ongoing thread, no need to send anything to China.
 
Blades&Bullets said:
I did a search for "kizer warranty us". Second result last page. Kizer rep responds to this question.
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Blades&Bulls
I tried the search on their website and came up with zip/zero. I guess they must not have a US based warranty so send it back to China.
 
Kizer Cutlery said:
Hi, Mwhich50:

Warranty exchange is handled right here in the US, we do have a warranty center. If you need warranty exchange, you can contact either your place of purchase or contact me directly.

We are in the process of adding a full repair center in the US as well, this should be ironed out by the 2nd half of this year.

Re: Blade Steel, this has been discussed many times here on the forum. We stand behind our product and authenticity of our material. If you are asking whether we have tested the steel, we get the steel directly from the source so no testing is needed.

Thank you.

Kizer.
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GatorFlash1 said:
Blades&Bulls
I tried the search on their website and came up with zip/zero. I guess they must not have a US based warranty so send it back to China.
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http://www.bladeforums.com/forums/s...ion-of-them/page5?highlight=kizer+warranty+us
 
Does it seem strange to you that this information is not presented on their corporate website, an easy thing to do?

I would expect this from a new custom knife builder who doesn't sell the volume of knives Kizer sells and is just setting up her website.

It amazes me that such a company as Kizer is so naïve about customer service. You will not find this with a US company like Spyderco, or a European company like Victorinox.

I guess the level of business sophistication in China is not very great as far as knife sellers is concerned. Why the Kizer guy didn't post a service location address in his posting strikes me as rather fishy.
 
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GatorFlash1 said:
Does it seem strange to you that this information is not presented on their corporate website, an easy thing to do?

I would expect this from a new custom knife builder who doesn't sell the volume of knives Kizer sells and is just setting up her website.

It amazes me that such a company as Kizer is so naïve about customer service. You will not find this with a US company like Spyderco, or a European company like Victorinox.

I guess the level of business sophistication in China is not very great as far as knife sellers is concerned. Why the Kizer guy didn't post a service location address in his posting strikes me as rather fishy.
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Did you read the post?

Quote from Kizer Cutlery:
"Warranty exchange is handled right here in the US, we do have a warranty center. If you need warranty exchange, you can contact either your place of purchase or contact me directly.
We are in the process of adding a full repair center in the US as well, this should be ironed out by the 2nd half of this year."

They may not want to post an address on a public forum if they are transitioning to another location in the United States. That could cause problems if knife owners were sending their knives to the wrong address. If that is the case, I don't see anything 'fishy' about it. From what I have read on the forum they seem to take of their customers, and I would think that is what matters.
Have you had a problem with their company or one of their knives (or are aware of any problems)? The "naïve about customer service" and "level of business sophistication in China" comments seem unnecessary otherwise.
 
I dont see it as fishy at all. This is a new company. And in all honesty they are learning as they go. If they were doing something fishy i dont think they would be as transparent as they are and have the presence on this forum like they do. I would look at it as a work in progress rather than conjure conspiracy theory.
 
For warranty exchange/repair, please contact me through email or PM. We do not post the address because we recommend that customer either contact the dealer or Kizer Cutlery before sending it in.

Thank you.

Kizer.
 
We may not do things the same way as everyone else, but our dedication to quality and service is just the same.

If you prefer to use a non-forum method of contact, you can always use the email address that came with your warranty information that is enclosed with every Kizer knife.

As we grow, I'm sure we will make changes to the process to make it easier for our customers. Still, I would recommend that you contact us first before sending it in so we can find the best method of servicing it.


Kizer
 
A while ago, I contacted Kizer about getting a new pocket clip and screws. A week later, I heard nothing back from them and I thought they forgot about me.

I checked the mail and sure enough, there was my new pocket clip and screws!
They didn't forget, they didn't ask questions, they didn't ask for money... They just fixed what I asked them to. Good, Quick service!

I need to grab me another Kizer sooner or later...
They really are great knives! And that's coming from a Sebenza guy!
 
Kizer Cutlery said:
For warranty exchange/repair, please contact me through email or PM. We do not post the address because we recommend that customer either contact the dealer or Kizer Cutlery before sending it in.

Thank you.

Kizer.
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Makes sense to me. Plus they're a small company presence here in the US right now, so I'm sure they dont need a flood of knives being sent in over simple things like bent clips or a detent that is too tight. Many people will just send in a knife for minor issues without even contacting the company and getting a return authorization from them. This seriously causes major issues for many companies. I would say their move is wise - but they should have more detailed instructions on their website rather than rely on a 3rd party forum for it. However, this has also been noted by Kizer themselves, that their website is incomplete and will also be fixed/streamlined asap
 
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