BEWARE BEWARE BestStopDigital!!!!
I tried to purchase a Kodak DC290 from them on Thursday. Salesman told me it was in stock, and would ship Friday. Shipping was $25 for 2nd day air, and supposedly half of it was for insurance.
He then charged my card, and told me I was to expect it on Monday. I call back on Friday to get a tracking number, and get transfered to shipping. 1 hour later, no one has still picked up the phone. I hang up and decide to wait for Monday.
Monday came and went. No camera. I call BestStop and waited 1.5 hours on hold without anyone picking up on the "customer service" line. I send emails using their Tracking Request form, and get their autoresponder and nothing else.
I call on Tuesday. Wait another half hour on hold, to find out that the camera wasn't in stock, wasn't going to be back in stock for 3 weeks. I tell them to cancel my order... and call back yesterday to make sure it's been cancelled. Wait another 30 minutes on the phone. Suprise, suprise, it still hasn't been cancelled.
This is the worst company I've ever done business with. *Every* salesperson is rude. Customer service is non-existant. I think I'm going to have to charge back my card today, because quite frankly I don't trust them to credit me back.
STAY AWAY FROM THIS COMPANY!
Spark
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Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com
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