dumped the cable 'cause they took weeks to come fix an outage, didn't fix the problem and when they also discovered that our upstairs neighbor-theives were stealing cable from our line they chose to "observe the situation" to supposedly get evidence that they were stealing cable, (doesn't the fact that one of their cable tech-morons actually saw the evidence along with the apartment manager count for anything?) after 6 months of this bullshit, we hooked up with Dish and never looked back. the longest we have been without picture since is about 5 minutes. whenever comcast calls about switching back, if i don't laugh loudly in their ear and hang up, i cuss them out for being the bloated scum they are.