Disappointed with Buck Knives service

W

Wiscobassin

Joined
Jan 16, 2013
Messages
8
Has anyone had any difficulties reaching Buck through their warranty department? I have now sent 4 emails to warranty @ buckknives . com and pfstore @ buckknives . com and even sent a facebook message on their fan page, all over the span of 3 weeks and have heard nothing in response. I was wondering if anyone else has had run into the same thing.
 
Regretably, "generic emails" to the Buck factory are not usually replied to in a very prompt manner; not very good for public relations. It is usually best to email a person directly; I would email Joe Houser at JHouser@buckknives.com directly and you should get a very prompt reply to your concerns.
 
Try picking up the phone, there's a 1 800 # on the bottom of the Buck Knives .com page and they will help. Modern Tech isn't always the best way to reach a real person.

Even if you Email Joe you may no get a response for several days. CALL

There are people employed at Buck to do this job, if we keep throwing Joe's contact info around, he will stop answering as well, He is the Chief Of Consumer Relations, not a phone op.
 
mbjannusch said:
Try picking up the phone, there's a 1 800 # on the bottom of the Buck Knives .com page and they will help. Modern Tech isn't always the best way to reach a real person.

Even if you Email Joe you may no get a response for several days. CALL

There are people employed at Buck to do this job, if we keep throwing Joe's contact info around, he will stop answering as well, He is the Chief Of Consumer Relations, not a phone op.
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This :thumbup: As long as you call during their business hours, someone will answer and help you out. Unfortunetly the email situation is not the best way, with all the junk emails they have to sort through to find the legit ones. This is the same for all of the major knife companies, including Benchmade and Spyderco.
 
I appreciate the info guys. I opt for the email route with matters like this becuase I want an email trail for both my records and the company I am dealing with. The 1-800 will be my next option.
 
As I noted in another thread, it's a danger of managing expectations just as soon as you put an email address on a web page. Instantly it gets slammed by email spam bots and its a hella of a lot work for somebody to cull through the noise to find real customers with real problems. Harder still if you can't afford the implementation costs of a CRM/social media management suite on the back end. The team(s) I'm involved in at work can't keep up with this sort of thing well, so I try to be patient. Patient, persistent and professional are good goals. Persistence is needed.
 
If Joe recognizes your e-mail address, I think that could be a plus. Or a minus in some cases. ;)
 
I can't speak for Buck, but I am always amazed how many companies do not use email. They go to all the trouble to have a nice webpage and contact info, but no one there.
 
Wiscobassin said:
I appreciate the info guys. I opt for the email route with matters like this becuase I want an email trail for both my records and the company I am dealing with. The 1-800 will be my next option.
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You want an email trail, because you got a bad knife or the blade rubs the liner on your new Vantage. Lighten up buddy, just get ahold of a live person and I'm sure your crisis will be taken care of Most ricky tick...
 
One thing about the Buck Knife company is they always make it right with their customers,nothing is perfect,nobody making a knife is perfect either,I realized this myself.I love Buck and although I have had a few problems with knives,they have always gone above and beyond what is expected from any company,very rare in a company this day and age.
 
That is what Buck does,i`m not saying every knife is perfect,but i bet they want to help you with any problem you do have,every time.
 
OK,So i emailed Joe Houser about some unrelated questions i had about purchasing a 110,an within a few hours i get a response,i guess that is pretty hard to beat.

I also emailed Jeff Hubbard a couple times and found that he also responded to them very quickly.I can't complain about anything customer service related with Buck,they go above and beyond to help you out.

I have emailed the website a few times and never got a response,my guess is that the email may be disabled and not working.

jhouser@buckknives.com

jhubbard@buckknives.com

Both of these emails work and they are both great folks to talk to .Hope this helps!
 
RAZORBLADES said:
OK,So i emailed Joe Houser about some unrelated questions i had about purchasing a 110,an within a few hours i get a response,i guess that is pretty hard to beat.

I also emailed Jeff Hubbard a couple times and found that he also responded to them very quickly.I can't complain about anything customer service related with Buck,they go above and beyond to help you out.

I have emailed the website a few times and never got a response,my guess is that the email may be disabled and not working.

jhouser@buckknives.com


jhubbard@buckknives.com

Both of these emails work and they are both great folks to talk to .Hope this helps!
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I have spoken with both and the issue is being resolved. The frusteration I had with lack of response from the website was far overshadowed by the willingness of both Joe and Jeff to take time out of their day to make things right. So again Joe and Jeff a big thank you for all of your help!
 
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