Done with Cold Steel

Bigbobg

Bigbobg

Joined
Oct 1, 2011
Messages
293
Years ago I owned a Cold Steel medium voyager with a plastic pocket clip. The clip broke off. At a later date I bought another medium voyager with a half serrated blade. Some of the fine teeth broke off. I contacted Cold Steel about getting a replacement blade. I was told they don't stock parts or repair knives. The new voyagers are in my opinion, ugly. Their knives seem to be "throw aways".
Sorry Cold Steel fans. :(
 
There seems to be some confusion here.
We do have spare parts and we do perform repairs - one thing we don't offer is a replacement blade.
If the teeth broke due to misuse or wear and tear, it won’t be covered by the replacement warranty, but we may be able to repair the knife. It all depends on its condition when sent in.
However, if the teeth broke due to a defect it would indeed be covered.
My advice would be to send your knives to our customer services team with a detailed explanation of what happened. Our team will then be able to evaluate the knife in detail and make an assessment.

Thanks
 
Smokinape said:
I like Cold Steel knives...
Click to expand...
First of all let me say I'm not a Cold Steel hater. I own a new model medium voyager with a plain blade, an old model large voyager with a plain blade and a ti-lite.
I don't abuse my knives. I don't use them as a pry bar or hammer. The only thing I did was cut cardboard and some plastic ties. If that's abuse then I don't know what to say.
Unfortunately I deleted the email from customer service stating that cold steel doesn't stock parts or perform repairs.
I'm not going to return the knife because I have many others (including cold steel) that I can use. It's just not worth the time and trouble for a $40 knife.
I DO appreciate your reply to my post. It shows that you DO care about customer satisfaction.
P.S. this was meant to be a reply to cold steel NOT smokinape. Sorry.
 
Cold Steel Knives said:
There seems to be some confusion here.
We do have spare parts and we do perform repairs - one thing we don't offer is a replacement blade.
If the teeth broke due to misuse or wear and tear, it won’t be covered by the replacement warranty, but we may be able to repair the knife. It all depends on its condition when sent in.
However, if the teeth broke due to a defect it would indeed be covered.
My advice would be to send your knives to our customer services team with a detailed explanation of what happened. Our team will then be able to evaluate the knife in detail and make an assessment.

Thanks
Click to expand...
First of all let me say I'm not a Cold Steel hater. I own a new model medium voyager with a plain blade, an old model large voyager with a plain blade and a ti-lite.
I don't abuse my knives. I don't use them as a pry bar or hammer. The only thing I did was cut cardboard and some plastic ties. If that's abuse then I don't know what to say.
Unfortunately I deleted the email from customer service stating that cold steel doesn't stock parts or perform repairs.
I'm not going to return the knife because I have many others (including cold steel) that I can use. It's just not worth the time and trouble for a $40 knife.
I DO appreciate your reply to my post. It shows that you DO care about customer satisfaction.
 
Well, that of course is your choice, but remember there is no time limit attached to our warranty and our customer service team is always happy to help if they can.
If you change your mind in the future please do send the knives in to us for inspection
Thanks and have a great day
 
The old style medium Voyager is smallish, extremely lightweight and a lockback. I think those smallish diagonal cutting or needle nose pliers would be the right tool for the job.
 
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I've got a couple serrated Cold Steels. I never had any problems with their serrations, which in my use have proven to be effective and well thought-out for what they were designed for.
 
Those old tiny teeth like ( ? how do I explain them) serrations were well known for breaking off just like the old plastic clip eventually would wear out and break for many users. There have been updates to both designs. Not stocking parts for old designs is common. Same story with the other knife manufacturers. What typically gets done if a defect is found is a new replacement is provided. It would be the same thing for a Spyderco delica 1st or second generation.

Knives do have "lives" and wearing one out isn't considered a defect any more than rust is. W&R people make a decision as best as they can and usually are pretty fair when it comes to replacing defects but I don't know of any company who will just remake an old worn out, or broken ( from hard use or negligence) knife in the price range we are talking about. Not for free anyway. Some won't at all, some will as best they can for a price ( Case for instance)
 
My pocket clip broke and so did the little teeth. I had edge reground into plain edge and still use today. Clip lasted years before it broke . Not a reason to give up on CS.
 
I agree about their serration pattern not holding up very well.

One just has too be very careful with them or the teeth will get knocked off real easy!

I think that part of the problem is with people not knowing how to use serrations.

(Just like a lot of people are scared of knife sharpening too!)

People tend to try to cut too fast with serrations and end up having it jam up and hang up on them.

It all goes down to the right angle of attack.
 
While I think CS serrations perform extremely well in the kitchen on hard skinned vegetables and meat (hence I assume in a SD situation they would be ungodly effective) I did have a few of the tiny serrations shear off on an obstinate vehicle hose. Lansky makes a "dog bone" sharpener FOR CS serrations that works like all hell if you--keep---the "toothies" sharp. The little suckers WILL slice off a goodly chunk o' your anatomy. The first time I ever bled shaving hair off my arm was with the small neck-knife version of the K-5 kitchen knife, basically a "K-3". Dadblast it all to damnnation, I can't remember its name, but holy yackbutters uncle was that thing a razor!!

Yeah, I AM that old :) ;).,.

General hard use for serrations on my part falls to K-BAR or those demon-dentures on the OK3CS bayonet by Ontario, then Spyderco. CS makes one hades of a plain-edge. Thats what I use. I want a Warcraft Tanto....now....bad.

EDIT: The little K3 was originally called the "Hai Hacho"....if you locate one NIB, gimme a yell...

As far as Voyagers bein' ugly throw aways....Lots of people think Glocks are ugly too, but if one ever saves your bacon, they can get gorgeous in a scurry.

Glocks...WORK. Same with Cold Steel.
 
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I have had a Recon 1 since it came out. it is the absolute best knife I have ever owned and I have a fair few. It is with me everyday, where I go it goes.
 
I carry a code 4 as my edc. I thinks it's the best bang for the buck and to be honest for the price you pay, don't expect a quality were a $100+ have.
 
Want a bad knife . My Free + 2.95 S&H Folding credit card knife came in the mail. What a joke I tried on warm butter and butter won. Lynn could make this CS way charge 10 bucks and it would cut off a 100 zombie heads and still not need sharpened. What you expect for free except S&H junk !!!!!
 
I have several CS blades and I've been happy with them all, wish they'd bring back the Twistmaster.
 
I own several different brands of knives, they sit in a box in my closet. What I carry in my pockets every day are Cold Steel. For the money they are the best performing knives I have ever owned. I recommend them to anybody that asks. I have observed that people that buy serrated blades, often unintentional misuse them. Serrations should never be used on hard surfaces. For EDC a plain edge is more practical.
 
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