Dylans Guarantee is stellar

[cmurphy]

I bought a Hatchula back in Dec. '10. im not a collector, the blades I have(SAK, Hatchula, GB Hunters Axe) are used almost daily in my job as a primitive/survival skills instructor. My hatchula developed a few cracks in the micarta after 15 months or so of heavy use. I emailed Dylan, let him know about how I tend to be tough on my tools and he told me to send it in.
Yesterday it arrived, a brand new Hatchula! I checked in with Dylan to be sure he sent me the right knife. He quoted his guarantee "repair or replace if necessary"

I was already sold on the Hatchula design and now with his stellar guarantee Im even more impressed. No run around about how I used the knife, no questioning as to who's responsibility it is to fix it and prompt responses to my emails. Just a damn fine business ethic.
Thanks Dylan
Casey

 

[PARK]

I was sold the first one he made and is still one of my favorite design he has made.I got to see the knife when Dylan brought to the shop and looked like what it made for.The blade can take battoning but the handle can not absorb repeated blows.Dylan loves to see his knives used because helps him improve his designs.
Thanks,
Michael

 

[geargeek]

My Hatchula is my heavy duty camping favorite, and I use it quite a bit. I can't imagine ever breaking it, but if I did it is nice to know Dylan has a top notch guarantee, no surprise!