Where does Maxpedition make most of their gear? Just checked their site and I couldn't find where it's made.
My two Maxpedition pieces both say on the inside,
"AMERICAN DESIGN
MADE IN TAIWAN"
IIRC, [Maxpedition has] an unlimited warranty on failure. The guy I bought it from said "if anything goes wrong, return it to me for replacement".
Eh...
not so much, it would seem... unless six months is more than unlimited.
Although hopefully the guy you bought from is true to his word. I know some dealers of products end up backing the products better than the manufacturers themselves.
As for their official policy:
http://www.maxpedition.com/store/pc/viewContent.asp?idpage=88
Maxpedition extends a limited lifetime warranty...
does not apply to damages caused by typical wear and tear over time, the natural breakdown of colors, the materials over extended time and use, unreasonable use, improper care, modifications, alterations or negligence. Removal or defacing of brand labels voids warranty.
I'm not quite sure why writing on the label should void your warranty, but it's their product I guess.
As for "typical wear and tear" and "unreasonable use"... while I understand those clauses I cringe when I see them in warranty statements. Not saying Maxpedition is the only outfit using such terms: most do these days. Just saying that it leaves the company an awful lot of wiggle room to decide that your claim is just "typical wear and tear" or that it came about from "unreasonable use."
When you say lifetime warranty, what does "lifetime" mean?
The product's "lifetime" specifically refers to the life of the product, or at such a time that, through normal use, the product can no longer function for the specific purpose intended. The determination of whether a garments expected lifetime has been used will be made by the warranty service center.
Maybe I don't pay enough attention, but this is the first "lifetime warranty" I've ever noticed that wasn't talking about the lifetime of the
owner, but the lifetime of the
product.
So even if you had a manufacturing defect, it wasn't normal wear and tear, and you didn't abuse your pack, they could decide upon receiving it that the pack had exceeded its "lifetime?"
I think if they are going to take that route, maybe they should publish expected "lifetimes" for their product so you can know how long your "lifetime warranty" is good for. It is a bit troublesome to have them be able to decide on-the-spot at the warranty center.
Just to compare and contrast, since they are the other gear maker being named in this thread, here is Eagle's policy:
http://www.eagleindustries.com/pages.php?pageid=5
GUARANTEE TO MY CUSTOMERS
I believe so strongly in the quality and integrity of our people, that I am willing to guarantee their work for life. We use only the finest fabric, buckles, zippers, and snaps available. This combination of quality materials and quality workmanship produces a premium line of products that can stand up to the toughest treatment!.
"If you do not shoot it, cut it, or blow it up, I will repair or replace, at no charge, any Eagle product that ever fails to perform!"
John W. Carver, President
Eagle Industries Unlimited, Inc
That sounds a lot more like a lifetime warranty to me.