EKI Customer Service

[Arkham Drifter]

I just got my knives back from EKI. I know that everyone is probably tired of reading about customer service posts but I feel obliged to tell my story because EKI has done such a great job of taking care of me as a customer. What follows is an account of righteous customer service unlike any I have experienced in the industry.
The entire process starting from shipping three knives out to EKI to the return of the knives took only nine working days and just two in weeks total.

The three knives were in various conditions ranging from nothing really wrong (unless your a freak like me ) to downright beat-up. Here's the deal:
1. The first is a custom folder which needed a tiny bit of adjustment on the lock-up. Easily done and its perfect now.

2. A Commander which was suffering from locking slippage and needed a new set of handle screws. The liner was adjusted and the blade's locking ramp was touched up. Additionally, new scales were placed on the knife along with new screws and a new pocket clip. Wow! Oh yeah, the edge is now hair shaving sharp.

3. A '99 production CQC-7 with serrations. This is the first Emerson that I ever bought. I have abused this knife with everything from regular salt water immersion to scraping and prying. The entire edge forward of the serrations was as dull as a butter knife, literally! Plus the screws were pretty worn out as well.
The knife also came back hair shaving sharp and all the hardware was replaced.

Also, all the knives had this minty smell to them. Its kinda like knife deoderant. I don't know what it is but I like it!

Thanks to everyone at EKI for being dedicated to the customer long after the sale. It is greatly appreciated.

 

[Flinx]

I never get tired of hearing about great customer service! Especially now. I have a mini-A that the liner lock has moved 3/4 of the way over and I was debating whether to send it in, or put it up and use this as an excuse to order a mini-B! I haven't carried the mini-A much as it is number 60. But I would like it to be tip-top shape. Do you call ahead first? Or just send them in with a note in the box?

Thanks,
Flinx

 

[Arkham Drifter]

Just send it in but be sure to:
1. Include your return address inside the package. EKI gets alot of knives that they cannot return because their is no info.
2. Address the package simply as EMERSON along with their P.O. address.

 

[Flinx]

Thanks, I'm going to send it in, but I think I'll wait until after the Christmas rush.

Flinx

 

[Sniper308]

Just received a UPS package from Mary Emerson. In it was a well used 98 Commander that I sent in to have re-sharped that I traded for quietly, which came back beyond my wildest expectations. Mary even included new screws for it if I want to change them out to phillips.

Also in the package is the dreaded Custom Viper 5 which is just plain evil! This thing is so sharp it drew blood without I believe even touching me when I attempted to take a photo of it a couple of months ago. Somehow it managed to jump off the branch I had placed it on to photograph it and the blade got a small mark on it so I sent it in to have it touched up. This thing came back so perfect and sharp that I'm almost afraid to look at it.

The cost of the repair was gratis, and sharpening was minimal. I sincerely appreciate the excellent service from Derek and Mary and anyone else who had anything to do with these two knives while they were back at the "homeland".

I was real apprehensive though when I found both knives packaged up in a brand spankin new Emerson uncrushed box!

 

[RAYE]

Ark:

That's a great post. It's very comforting to hear that EKI shows after purchase concern for their product lines.

I too have a production 99 CQC-7B ( also my first Emerson). It literally has gone through hell and I would like to send it through for some minor adjustments. As a result of my initial inexperience with tanto blade sharpening, I butchered the secondary point where the primary edge meets the secondary edge. Hopefully, they'll be able to correct this problem. I still love this knife very much as it carries a lot of sentimental value.

Could you mail me and advise on pricing on the recent 'fixes'. Any info would be much appreciated. Thanx in advance.

 

[ROSANGHAL]

Originally posted by Arkham Drifter
Just send it in but be sure to:
1. Include your return address inside the package. EKI gets alot of knives that they cannot return because their is no info.

DANG!!!!

That's what I forgot to do!!!! I forgot to put my return address on all those knives even the custom ones they have sitting at Emersons!

I'm gonna call them up first thing tommorrow morning and tell them to just send it right over and I'll apologize for the trouble I put them through for having to hold all those knives for me

Ross T.

 

[Recluse]

Originally posted by Sniper308

Also in the package is the dreaded Custom Viper 5 which is just plain evil!.....This thing came back so perfect and sharp that I'm almost afraid to look at it.

Then it would be my pleasure to take that nasty ol' thing off your hands.