A big thumbs up to Emerson CS. I had a problem with an old Commander, 2000 model, that wouldn't lockup properly. I had reground the blade to have a normal edge. Anyway after all that I started to have problems with the liner lock closing under the slightest pressure. I sent Emerson an email, and they told me to just send the knife on in. That was about two weeks ago. Today I got a package from them, and in it was a NEW Commander. Well, not new really, but it might as well have been. The only things on the knife I got back that were the same as I sent in were the scales. Thats right, I got a new blade, new liners, and all new hardware.
The lock problem had me worried about buying another knife from Emerson again. I had done nothing to cause the problem, in fact I had hardly used the knife at all. But now seeing how far the CS people will go to ensure that I am happy, and have a safe knife I have no worries.
The lock problem had me worried about buying another knife from Emerson again. I had done nothing to cause the problem, in fact I had hardly used the knife at all. But now seeing how far the CS people will go to ensure that I am happy, and have a safe knife I have no worries.
