Emerson sent me a new Commander.

Joined
Apr 21, 1999
Messages
182
First off, I'd like to once again thank EKI for their prompt service in taking care of the problems that I've been experiencing with my Commanders.

As you may recall, I recently sent back a Commander that they had fixed less than a half year ago. This time they sent me a new knife instead of repairing the old one.

The lockup is solid upon first inspection and there's no rubbing of the liners. Hopefully the third times a charm and I won't feel compelled to get rid of it!
smile.gif


Oh, just for the record, I got an enclosure letter from them acknowledging my problem:
<font face="Verdana, Arial" size="2">We are sending you a new knife to correct the problem you had. We stand behind our products 100% and are always willing to do what it takes to make things right. Please enjoy! Thank you for your business.</font>

[This message has been edited by yeedude (edited 02-21-2001).]
 
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