Ever get a response to ANYTHING from Clod Steel?

L

Lavan

Joined
Nov 8, 2000
Messages
2,301
I sometimes wonder which is rarer. Jim Bowie's "sandbar" knife or a reply to an email or response to a letter to CLOD steel.

And they make my favorite knife that I carry every day. Aaaack!

:barf:
 
Yeah, Russell from Cold Steel replied to my emu yesterday. I asked them to make their good folders with ambidextrous clips so that lefties can enjoy their Voyagers, Vaqueros, and Trail Guides with the same ease as other-handed people. He wrote right back the same day.

Did you send it to russell@coldsteel.com or was it a handwritten letter?

edited because it didn't hyperlink correctly
 
I e-mailed them over 2 years ago about a replacement sheath...I'm still waiting to hear from them.
 
Hmm...Not to attack your intelligence or anything - but have you ever wondered that maybe it didn't send? Or perhaps they didn't recieve it? Just a guess...
 
No, my messages were sent. I e-mailed them more than once, and sent them a letter by regular mail. It didn't end up making any difference though, they stopped making the sheath I needed anyway.
 
I got a good response to a customer service call. E-mail is great if it works, but I don't see Cold Steel being set up that way. At least with a call you know there and then what they can do for you.
 
Is anyone else wondering why he made the same typo twice, and especially why he emphasised it with all capital letters the second time? Or was it not a typo, and everyone just assumed it was, in favor of the presumably more popular Cold Steel company? (Since I've never heard of "Clod Steel"...)
 
I had great service from Cold Steel. I wanted the original sheath for my seconds knife which the supplied with a different sheath. I called, and they said it's policy; the sheath you get is up to them. However at that time it wasn't stated in their catolog (it is now), I argued. They said wait and then called me back to say they would send the original sheath. It arrived a week later and I was very pleased.
 
Originally posted by Esav Benyamin I got a good response to a customer service call. E-mail is great if it works, but I don't see Cold Steel being set up that way. At least with a call you know there and then what they can do for you.


I spoke to a representative before about a year ago inquiring about the brute flashlight they used to sell a couple of years ago. Needless to say no one had a clue or could answer any of my ?'s on where to get one or who supplied them. I asked if they could possibly research that and give me a call later. Of course, when the call was ended the research was ended just as quick. I also called about another question or help trying to find one of their mini Tanto's that had just been discontinued a month prior. Same shiit, no help at all. Cold Steel used to be my favorite knives. But now that I have found Busse and Swamp Rat C.S. can kiss my *ss!!! I have many of their knives and probably won't ever buy another!
 
Well, I'm sorry they couldn't help you. But my call was about a current production item. Cold Steel is not a manufacturer. They design and commission production, and have the knives and gear shipped to distributors. Once an item is closed out, they haven't got a clue as to where or what to do. Still, I wouldn't spite myself by cutting them out of consideration if they do come up with a new product I liked.
 
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