Excellent Customer Service from Emerson

[MatthewSB]

I've owned and used Emerson knives since 2002, but have never had a reason to send one in. I got a CQC-7 recently, that came with a poorly made backspacer. It was crooked and didn't fit the knife right and was too bad to ignore. My other CQC-7's backspacer is perfect, so I assume that the bad one just snuck through QC. Regardless, EKI sent me a shipping label to return the knife. It came back about a week later, with a perfect backspacer.

Then, last Friday, I got an email saying that the SF Persians were back in stock. I ordered one that minute, thinking that it would arrive later this week. I got into the office this morning and the package was sitting on my chair, waiting for me. They must have boxed it up the second I ordered, to get it on the road so quickly. Most mail from California takes a week to get here.

I won't ever hesitate to order from EKI, knowing that if I do get a knife with an issue it will get taken care of promptly.

Thanks Emerson Knives

 

[rayster357]

Thats Awesome! EKI certainly has been great for/to me. Congrats onthe P-TAC, WICKED knife.

 

[Lycosa]

Nice!
But, I wish the CQC7 back spacer filled the whole pommel as the knife point has poked holes in my pockets.

 

[lazy otter]

I called them for the 1st time yesterday and had nothing but a great experience. Great people which makes me want to give them my buissness and money. Customer service goes along way with me.