Chances are that only 1 or 2 cells are bad, but replacing them is a PITA. I have an old Milwaukee 14V drill. Both battery packs are dead. I found it cheaper to just buy new aftermarket packs. They are Chinese, but so is everything else these days.*
By the way, I looked into buying cells and also rebuild services. Both cost more than a new battery pack.
* On a trip to Truevalue I was just looking at the power tools to see where they were made. Except for a Bosch drill motor, they were all made in China, including Makita and Milwaukee.