Hi
A.L.
! To my limited knowledge, E.R. has been quite good since the beginning and had a rather quick success on the market and immediate good feedbacks on their products, at least here. Sure, as every other manufacturing company I know, in whatever industry sector, there has been some failures and some less fortunate products (to say the least

). The only real big failure, without doubts attributable to the production process (likely HT), that I remember, was about some kukri knives which were too brittle and really chipped like crazy in use. I also agree on the fact that, until some years back, their customers’ service wasn’t that brilliant, especially for foreign markets/Customers. Not so much from a practical point of view (to my knowledge, the knives have always been repaired/serviced superbly) but mainly from a communication/relationship point of view. A typical problem for small-sized manufacturing companies here. It looks much better now.
It’s true there are some (in)famous bad reviews, some of them I find really funny up to day

. Among the most “sensational” ones I still remember there was the one from a very intelligent user who took a Col Moschin combat knife for a forest axe, knocked down half a forest and whined about breaking or damaging it (wow, what a surprise!

); another one I really LOL about was from another smart guy who decided to take a fine dagger (I think it was the Adra) and using it as a throwing knife. Sure enough he whined for half an hour about it breaking after some throws and did this publicly even on YT for my great amusement.
I instead never heard about deliberate frauds like the ones you are describing i.e. to sell defective knives as new and never heard about ER knives breaking because of cutting pizza

. Links? Sources?
I know the company was founded in 1997 and the owners (Mr. Chiostri) have a solid background in mechanical machinery. Today he’s also ER production mgr. and runs the company with his partner (Mr.Castrati), who’s the sales mgr. It looks their first step into the bigger players’ circle was due to winning a contract for bayonets launched by the French Army at that time. Last news I have (from local newspapers) is they employ around 30 co-workers today and produce around 35000 pcs/year. They claim Russia is their first foreign market and they claim their turnover share is about 40% from military contracts and 60% from the civilian market. According to the Province Chamber of Commerce the firm is growing in turnover and has a solid asset. It’s difficult for a company to grow successfully along the years with shady practices and poor products. Normally this takes some passion, dedication, hard work and integrity.
Pity it seems you had bad experience with them and their products! I tend to give everyone a second chance before emitting a final verdict

.