I visited the bm factory two years ago.To the right of the for entrance/receptionist is the factory store.In the corner is the warranty service drop off/pickup window.All benchmade items are MSRP with no sales tax.There is a discount for police and military.They have almost everything on display except for a few items like the freek, grips,sheaths.... Be warned all items are razor sharp so expect to be cut, as I found while checking out the Anthem.I also had the chance to check out some of their restricted class knives like the infidel.Really Coool......
As for the second floor factory display,they have a few items on display but not a vast selection featuring their history which I found underwhelming.There is a also an observation window overlooking the factory floor showing worker assembling knives at their work benches and a screen displaying factory targets.
It certainly was a worthwhile visited.YMMW