So last week, I received an Ironwood bushfinger in a trade with another member. It's a beautiful knife and I was handling it just after unwrapped it from the mail. I don't think I even had it for 10 minutes and I decided to put some Ren Wax on the blade and handle, when it slipped out if my hand and the tip struck the top of the washing machine and bent the very tip of the blade. You could imagine how I felt. I immediately sent Andy an email explaining what happened and that I was very upset, especially since I had planned on taking it with me into the woods this upcoming weekend.
Andy responded very quickly and said, don't let your heart be troubled, I will fix it good as new and in the meantime contact Phil so he can send you a loaner for the weekend. Can you believe that...he was willing to loan me a Bushfinger....no questions asked. I didn't need to take him up on his offer, because I am fortunate enough to have a few other FBF knives. But, just the offer demonstrated to me the type of guy he is and how well he treats his customers. That gesture alone should answer the people who question why we are willing to pay for the quality and customer service that comes with owning a fiddleback... Call up any production knife company and tell them you need a loaner and see what they say.... In fact call them and tell them you bent the tip and you want them to fix it for you....
Anyway, so I packed up the knife as fast as I could and sent it to Andy. Today, I received another email from Andy, saying... Easy fix, I will do it tomorrow and ship it back right away.
I just wanted to thank Andy and Phil for the outstanding service and compassion they have for the people who buy and love Fiddleback Forge knives.
I know I can speak for all of us, when I say that it is very much appreciated.
Andy responded very quickly and said, don't let your heart be troubled, I will fix it good as new and in the meantime contact Phil so he can send you a loaner for the weekend. Can you believe that...he was willing to loan me a Bushfinger....no questions asked. I didn't need to take him up on his offer, because I am fortunate enough to have a few other FBF knives. But, just the offer demonstrated to me the type of guy he is and how well he treats his customers. That gesture alone should answer the people who question why we are willing to pay for the quality and customer service that comes with owning a fiddleback... Call up any production knife company and tell them you need a loaner and see what they say.... In fact call them and tell them you bent the tip and you want them to fix it for you....
Anyway, so I packed up the knife as fast as I could and sent it to Andy. Today, I received another email from Andy, saying... Easy fix, I will do it tomorrow and ship it back right away.
I just wanted to thank Andy and Phil for the outstanding service and compassion they have for the people who buy and love Fiddleback Forge knives.
I know I can speak for all of us, when I say that it is very much appreciated.
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