I thought giving a hearty shout out to Robert
Fiddleback Outpost
was worthy of its own thread. I placed my first order with the Outpost over the weekend. Long story short, I had a few questions that needed to be addressed before I was going to spend my money, especially regarding a few out-of-stock items I was interested in, as well as the new incoming batch of knives that was announced via his newsletter. To his credit, Robert responded quickly, despite it being the weekend, and shipped my order promptly. Just as well, I really appreciate his attention to detail with the packaging and stationary. He stuffs each box with crimped confetti, as to ensure the knife and other contents are more secure; it also looks good. He takes the time to tie a lanyard into the loop, and includes additional lanyard, which he uses to truss his sticker and biz card to the neatly wrapped knife. He even includes a little card that outlines the specifications of the purchased knife. Oh ya, Robert also throws in a nifty little burlap bag. I might throw one of 'em into my range bag to collect my brass.
There may be some out there that don't care for this extra goodness – possibly seen as just more material to throw away. I, for one, appreciate the extra time and care Robert takes with his customer service, product presentation, and delivery. I can only hope to get all my shipments this way.
All the best,
Mike
Fiddleback Outpost
was worthy of its own thread. I placed my first order with the Outpost over the weekend. Long story short, I had a few questions that needed to be addressed before I was going to spend my money, especially regarding a few out-of-stock items I was interested in, as well as the new incoming batch of knives that was announced via his newsletter. To his credit, Robert responded quickly, despite it being the weekend, and shipped my order promptly. Just as well, I really appreciate his attention to detail with the packaging and stationary. He stuffs each box with crimped confetti, as to ensure the knife and other contents are more secure; it also looks good. He takes the time to tie a lanyard into the loop, and includes additional lanyard, which he uses to truss his sticker and biz card to the neatly wrapped knife. He even includes a little card that outlines the specifications of the purchased knife. Oh ya, Robert also throws in a nifty little burlap bag. I might throw one of 'em into my range bag to collect my brass. There may be some out there that don't care for this extra goodness – possibly seen as just more material to throw away. I, for one, appreciate the extra time and care Robert takes with his customer service, product presentation, and delivery. I can only hope to get all my shipments this way.
All the best,
Mike
