Hey Duncan, welcome. I'm from Charlotte, NC - not too far from Fayetteville and Fort Bragg. When I was of draft age in the late 60's everybody referred to Fayetteville as Fayet-Nam because of the famous direct non-stop troop transports that routinely shuttled between Fayetteville and Saigon. It's a nice area, and close to the coast!
My first experiences purchasing custom knives involved folders - didn't buy a straight knife for quite a while - and they were awkward, slightly uncomfortable affairs because I had no friends that shared my interest in knives - no intel, so to speak - and naturally I didn't know what was what about steel, handle material, the market for custom knives... nothing. Like everybody though, I liked a lot of what I saw and most of it seemed way too expensive. I made mistakes as a result... This is all true with no BS on my part.
1. I bought my first custom folder from a maker, and it was his first folder too! Makers who are reading this will probably not be offended when I say, "How stupid was that?" Ha. I paid $450. I contacted the maker shortly after to enquire about a weird spot in the damascus bolster - laughing right now as I type this - and, he said, "Oh - I probably should've told you about that." WTF... But hey, I guess I like the thing enough to still have it. It won't carry well at all - like it's corners and protrusions are a problem for any pocket. Jeeeesh!
2. This one almost drove me away, it was so awful. The short version... A name maker, whom I contacted via their website, ascertained my child-like innocence and got all my money before I ever saw the knife (and in fact I never saw the knife or even a snapshot of it in progress - a nice drawing was all that existed as far as I could tell). So, I'm really the fool this time but I confronted the maker via e-mail (we only had contact by e-mail and one brief phone conversation early on in the process). The outcome was I got all my money back (several thou) plus what the maker called 'interest' but I think of as 'damages' since a crime was committed, IMO. I think the only reason I didn't just wash my hands of the whole custom knife affair was that by that time I'd made a couple of forum 'friends' - and I was planning to attend a knife show for the first time. In other words I'd made some connections and I could see that we weren't all just signing up for the gas chamber.
3. Then the tide changed. It didn't take long to learn the basics from forums like this one and one day, at a weekend hands-on event - a 'hammer-in" - another well-known maker, one with integrity, had a little chat with me and my wife, saying, "Folks like you are important to what we do so I appreciate that you are here. But be careful because if people see that you are a 'buyer' you might get approached and pressured into something not so much in your best interests." He didn't try to tell me what my best interests should be. He didn't try to sell me a knife. And he didn't elaborate - which I thought was real professional. I don't collect his work (he's way up there and has icon-status - I can't afford his work). There was nothing in it for him - he just naturally did the right thing. To me that was an affirming experience and one that I will never forget. It turns out there are many like him in the custom knife world.
That's my story and I hope it helps you and/or anyone in your position, as we all once were.