First Vero - have some issues

S

Squidlyyyy

Joined
Jan 24, 2023
Messages
1
Hi all,
Recently got my first Vero - a Gen 3 Synapse - and have some concerns. It's got pretty late lockup (probably around 60%) and lock stick that is progressively getting worse, to the point where once it's free, the lock bar snaps against the scale. I can't imagine this is typical for them, but was wondering if anyone else has had similar issues in the past, or any experience with their warranty/returns policies. Thanks in advance.
~Squid
 
Not sure about returns but their warranty went smooth. I had a similar issue and reached out on the site - they got back to me quickly with a paid label to ship it out. I don't recall the turn around time being crazy either.
 
I have a synapse XL that had similar lockup from what I was told that is somewhat normal for those. I’ve not used the warranty for them but have heard they are pretty good and quick like Carl mentioned above.
 
I have sent my lefty Synapse back this morning. It had different problems. Lock up was good, but the pivot screw came loose after several open and closings. Locktite has not helped and then it has started to develop side to side blade play, even with the pivot screw screwn down.

My Axon is fantastic on the other hand.
 
Contact Joseph, he'll get you taken care of. My Gen 3 is perfect, so there probably is an issue that needs to be resolved. Have you done a take-down yet to see if there are any glaring problems?
 
Sibyrnes said:
Seriously? You have to "take-down" a new $300+ knife to check for problems?
Click to expand...

People normally don’t try to fix something that doesn't have an issue, so it makes sense to try and fix something that does. The OP specified that the lock stick is “progressively getting worse” so maybe they‘re actively using the knife, not one that was just unboxed. Some expect perfection, others can roll with the occasional QC slip and get it figured out.
 
Jsega51 said:
People normally don’t try to fix something that doesn't have an issue, so it makes sense to try and fix something that does. The OP specified that the lock stick is “progressively getting worse” so maybe they‘re actively using the knife, not one that was just unboxed. Some expect perfection, others can roll with the occasional QC slip and get it figured out.
Click to expand...
Ok, it just seems to make sense to send it back and have it repaired or replaced. I expect that anything I buy should function properly.
 
Sibyrnes said:
Seriously? You have to "take-down" a new $300+ knife to check for problems?
Click to expand...
No, you probably shouldn't "have" to take down a new knife, but in my experience, there are times when a simple take-down fixes the issue, and is a lot quicker than sending it in, as long as it doesn't void the warranty. I guess I'm a little more inclined to be proactive and fix my own stuff, when possible. And besides, you never know until you try...
 
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