The Sharpmaker is very prone to forming a wire edge, as are all rod type sharpeners. Because the contact with the blade happens over a very small surface, the pressure is very large and this can squash the steel readily. If you want to try something very frustrating, sharpen a very soft knife on the corners. It is near impossible to get a crisp edge to form as the steel in the edge will just bend and not be abraded.
In general here are some tips :
1) Make sure the edge isn't full of damaged steel. If the knife has been used fairly hard showing visible chips, dents or rust - all this has to be honed off before a crisp edge will form. Stay on the coarse rods until the edge shows no reflection under a strong light, and then give the blade another few passes just to be sure.
2) Vary the amount of force used. If you press too light, pretty much nothing will happen as there isn't enough force to let the abrasive cut. If you press too hard the edge will bend before it is cut. Different knives require different amount of force to be used, don't expect to be perfect the first time.
3) Make sure the hones are clean. The dirtier they are the easier they will bend steel and not cut it.
4) Avoid the corners when finishing. These are the worse for forming burrs and wire edges. The pressure here is tremendous. Use the corners to do the rough shaping only. Once you get a feel for how much force is need you can use the corners somewhat, but on some knives they are near impossible to use.
5) Try a last couple of strokes at a slightly higher angle by inclining the blade to the rods (just a degree or two), this will focus the honing on the very edge, blasting the burr specifically.
-Cliff