Generic question, regarding a fictional scenario

[Moonw]

Let's call this a fictional scenario: there is a manufacturer, let's call it "X", producing some traditional, hand-forged knives. Raving past reviews (deservedly so), very good reputation and many (some of which rabid) fans. You buy one, it turns out decent.

Buy a second one, the steel turns out very, very soft.

Receive a replacement (not the same model, but that doesn't bother you, since it is similar enough). It turns out this one is significantly warped and so tight in the scabbard, once you take the protective oil coat off of it, you can't take put it back in without risking finger dettachment. Issue #2 can be fixed, even if it means the knife will rattle in the scabbard afterwards.

At this point, would you send the knife back for yet another replacement, or for a full refund instead?

Curious about your thoughts on this. Thanks.

 

[shinyedges]

Send it back, if you like the model enough to give them another try then convey your experience with someone at the company and have them handle your replacement personally.

If not, get a refund.

It's a personal thing that depends on you.


Just come out and say who it is, everyone puts out a lemon or 2.

 

[Moonw]

Thanks for the reply. My replacement was handled personally...at least it seemed so. I guess I was just sent another knife from the pile, w/o inspection. I don't know.

I don't want to slander anyone, so I am afraid I won't nominate the manufacturer. I would have written on their specific forum, had this been a real scenario. Here, I'd probably just get again the story that "you anyway got more than your money's worth, do you know how hard these knives are to make", "warp can be pleasing", "you should not expect perfection in hand-forged knives".

Yeah, personal preference, I agree. I was curious if others, after two lemons in a row, looking for a functional piece of cuttlery, would give another chance to the company "to make things right".

 

[powernoodle]

I don't want to slander anyone

If what you say is true - and there is no reason to doubt it - then it is not slander. And by revealing the maker, you may be allowing your brother consumer to avoid the same kind of grief you experienced.

 

[Moonw]

Ok. Fair enough. If anyone wants to do a little legwork, I will say that I wrote a thread containing the words "some due explanations" on a kukri manufacturer's section on this forum. I will not link directly, nor name them, because I don't want to attract more drama than there already was over there, partially caused by me. It shouldn't be hard to connect the dots. I was both impressed, initially, then let down, by my experience. Kinda love-hate.

I don't know if I am helping anyone, since everyone else seems to be infatuated with anything, or everything, they purchased from there.

 

[SingleGrind]

I stumbled upon this thread today and it just sounded a bit too familiar. Please allow me to save you all some leg work.

Here is the original, nicely done review thread that was derailed by OP to voice his..concerns.

http://www.bladeforums.com/forums/s...War-II-M-43-Gelbu-Special-and-Tora-Blades-M-2

And the follow-up thread where some enlightening pictures and more information is shared by all.

http://www.bladeforums.com/forums/s...out-on-server-side?highlight=Due+explanations

In the OP's words

... to say the least (the dead horse is so beaten up it is minced meat by now ).

I'm glad there are no hard feelings on either side.

So to say the least, I am quite surprised and disappointed that this is being brought up for a third time. If any of you are looking for an example of how Yangdu at Himalayan Imports handles the *extremely* rare event of an issue, please look at this thread from today, ( http://www.bladeforums.com/forums/s...There-s-a-mysterious-line-on-my-new-HI-khukui ), or browse around for yourself on the HI section of Bladeforums.

 

[Bawanna]

Another case where all the real facts wouldn't be beneficial to the op.

I like a nice Perch supper with fried potato's.

 

[Karda]

I am unsure why this whole thing is being brought up yet again.......supposedly fictional or not.
There were plenty of opinions given in the last thread.

You are unhappy with your purchase...return it for refund.
Only you can decide what you should do.

 

[Jens Schuetz]

Let's call this a fictional scenario: there is a manufacturer, let's call it "X", producing some traditional, hand-forged knives. Raving past reviews (deservedly so), very good reputation and many (some of which rabid) fans. You buy one, it turns out decent.

Buy a second one, the steel turns out very, very soft.

Receive a replacement (not the same model, but that doesn't bother you, since it is similar enough). It turns out this one is significantly warped and so tight in the scabbard, once you take the protective oil coat off of it, you can't take put it back in without risking finger dettachment. Issue #2 can be fixed, even if it means the knife will rattle in the scabbard afterwards.

At this point, would you send the knife back for yet another replacement, or for a full refund instead?

Curious about your thoughts on this. Thanks.

If you want the knife and feel that a replacement is likely to satisfy you should do that. If you think it is unlikely to satisfy you then go for refund.

I personally like HI and haven't found any real issues in my dozen blades from auntie. I use about half of them and could tell if the steels were soft. Sheaths I don't use usually but they all fit well. Some a bit tighter and some not so much, nothing which doesn't work. Leather and wood can shrink or expand a bit and usually a little bit of maintenance some simple oil keeps things smooth. If you are more of a stainless guy and like kydex and tight machined tolerances then there are options on the market as well.

I bet you knew all this and that's why it's a mystery to me why you would bring it up again, pretending like you don't want to tell and then readily revealing it after a question you must have expected to come to begin with, if you are honest.

If you wouldn't have brought up this whole thing again with the pretend of some question you could easily have answered yourself, I would have thought it was simply wrong expectations meeting handmade blades. Now I think you are doing this on purpose. Of course that's just my opinion and I might be wrong. I also admit that I'm a fan boy for 12 good reasons, only a few of them wall hangers.

 

[ndoghouse]

First off I would'nt have even considered involving members of any public forum unless I felt I was truely 100% deceived and and intentionally screwed. The issue is between the end user and the supplier. Bringing it up in any public forum repetitively only tells me that you seek something else other than customer satisfaction whatever that may be. I say get over whatever your personal issues are and get your business done with the manufacturer and leave others out of it. Just what I would do.

Actually if I was a bad moderator id make ya walk the plank about now! But I aint

 

[Steely_Gunz]

Hypothetical questions do not belong on Yangdu's showroom floor. I'm closing the thread in here. If you wish to start another one where you genuinely want to know how Cantina members feel, start it in the Cantina section.

Or you may want to start one in General if you want a broader cross section of views regarding this issue you have with an unnamed manufacturer.

My personal feelings, either take it up directly with the manufacturer or chalk it up to a life lesson of expectations not being met and heading down the road.

In all frankness, I'm getting tired of these threads, thinly veiled passive/agresive gadfly tactics rub me the wrong way regardless of the topic.

So, to reiterate: Start a new thread in the Cantina, start a new thread in general, or mosey along regarding the topic.

Edit to add: I didn't know this was a moved thread, so i apologize to Moon for my harsh words. My opinion remains the same, however. This has been hashed out here already, so we don't need another thread in this forum.

Once again, my apologies for my harshness.