I wound up with this knife's big brother many years ago. It was purchased as a gift to go to Vietnam with his Dad. His Dad wound up not using it as he found the old Kabar much more useful to open cans, dig, chop and pry. He broke the tip when using it, and sent it back to the states while deployed.
So his son gets it (my buddy) and he gave the knife absolute hell as he figured with the broken tip it had no value. I swapped him something for it, and sent the knife and beautiful (but well worn) leather sheath off to Gerber. They reground the blade to take out the broken tip (and did a GREAT job) and even stripped and refinished the handle with that grippy finish. They told me (rightfully so) they didn't warrant the sheath, so they cleaned it up a bit and sent it back with the knife.
I never use it, so a couple of years ago I tried to sell it. Even with the complete refinishing by Gerber, the most I was offered was $100. I decided that as a keepsake it was worth that much, so I still have it.
I was so sad to see where Gerber went starting in the 90s, and it heartens me to see a once well respected company come back and take care of their products. I would love for a company like Gerber that was once held in such high esteem to make a comeback. It looks like they may be trying; good customer service as experienced by you and now some "better" knives for sale. Hope they do!
Robert