Getting around automated answering...

I have called a few numbers on that list and it does work. It is very helpful.
 
heh, as soon as some companies find out this is public they'll change it.
 
Not to defend the maze, but at my work, if you get a person, which is not difficult, without answering any questions, you will not get to where you're going. You may be transferred by more than one person, all of whom will have you verify your personal information.
 
Dijos said:
You may be transferred by more than one person, all of whom will have you verify your personal information.
Click to expand...

My response is always, "It's the same account number I gave to the person who transfered me to you. They should have given you that."


What I really hate, what I can't stand is this:

"Thank you for Calling Acme Company. For faster service, please enter your account number followed by the pound sign."

Ok. 1-2-3-5-6-8-9-8-4-3-1-4-6-3-2-7-5-3-4-8-5-4-4-7-2-8-6-3-4-8-3-6-0-# (If the US Government can keep track of every man, woman, and child in this country with a nine-digit social security number, why does the local trash collection agency need a twenty-digit account number?)

"Thank you. Please wait for the next available agent. While you wait, Chuggy Otis and his all-violin orchestra will entertain you with their unique renditions of the greatest hits of the 70s...."

Then, ten minutes later...

"Hello. My name is Jane. May I have your account number please?"

"It's the one I entered ten minutes, one Barbra Strisand, one Barry Manilow, and the better part of a KC and the Sunshine Band ago!"

"I'm sorry, but we don't get that."

"Then why do I have to enter it?!?"

"I'm sorry sir. May I have your account number please?"
 
Gollnick said:
My response is always, "It's the same account number I gave to the person who transfered me to you. They should have given you that."


What I really hate, what I can't stand is this:

"Thank you for Calling Acme Company. For faster service, please enter your account number followed by the pound sign."

Ok. 1-2-3-5-6-8-9-8-4-3-1-4-6-3-2-7-5-3-4-8-5-4-4-7-2-8-6-3-4-8-3-6-0-# (If the US Government can keep track of every man, woman, and child in this country with a nine-digit social security number, why does the local trash collection agency need a twenty-digit account number?)

"Thank you. Please wait for the next available agent. While you wait, Chuggy Otis and his all-violin orchestra will entertain you with their unique renditions of the greatest hits of the 70s...."

Then, ten minutes later...

"Hello. My name is Jane. May I have your account number please?"

"It's the one I entered ten minutes, one Barbra Strisand, one Barry Manilow, and the better part of a KC and the Sunshine Band ago!"

"I'm sorry, but we don't get that."

"Then why do I have to enter it?!?"

"I'm sorry sir. May I have your account number please?"
Click to expand...

All of that is bad. I hate it when they have a really heavy forein accent, poor diction, and give you and english name. I mean come on who are you trying to fool here. At least be honest. :p I understand that if you don't live in an english speaking country and you have a hard time with the language. But don't accept a job with a company that requires you to work with english speaking people over the phone.

I agree the auto answering maze at most companys is a nightmare and should be banned.:( :grumpy:

Nick
 
Our boss was persuaded to hire a receptionist after he called in from overseas to find his own company putting him on hold and some wag had upgraded the music from the old timer 'Sting' to Stairway to Heaven.
 
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