Sando
Knife Maker
- Joined
- Jul 4, 2002
- Messages
- 1,148
This is how to treat people:
I'm still collecting 'glues' for my tests. One of the ones I picked up was Loctite's new "Xtreme Repair". I got it because it dries clear and remains flexible and withstands heat.
So, I tried a small sample and it won't setup. I called their 800 number. After a little jog with "Press 3 for." A real person picked up the phone in about 7 seconds.
Now, remember I only bought a single 1 oz. tube. The lady was very concerned it might be a production problem with this new product. She asked me a number of relevent questions. I didn't have the tube handy to give her the lot number, but she didn't argue or say call back or nothing. Instead, she's sending me a pre-paid envelope to return that tube and sending a fresh replacement tube.
Loctite might be a huge, multi-national company with consumer and commercial product lines, but they know how to treat people.
Don't be suprised if my published tests focus on their products!
Steve
I'm still collecting 'glues' for my tests. One of the ones I picked up was Loctite's new "Xtreme Repair". I got it because it dries clear and remains flexible and withstands heat.
So, I tried a small sample and it won't setup. I called their 800 number. After a little jog with "Press 3 for." A real person picked up the phone in about 7 seconds.
Now, remember I only bought a single 1 oz. tube. The lady was very concerned it might be a production problem with this new product. She asked me a number of relevent questions. I didn't have the tube handy to give her the lot number, but she didn't argue or say call back or nothing. Instead, she's sending me a pre-paid envelope to return that tube and sending a fresh replacement tube.
Loctite might be a huge, multi-national company with consumer and commercial product lines, but they know how to treat people.
Don't be suprised if my published tests focus on their products!
Steve
