Good News!! Emerson customer service is tops!!!

B

Big D1

Joined
May 6, 1999
Messages
402
Hello all. I had a problem with a waved CQC7 that I just recently bought. It did have a low seial number in the 40's. The problem I was having with the knife was acknowledged by Emerson. I had three choices. Fix the knife that I returned, a new black coated replacement with no serial number, or a new hard chrome finished blade with serial number. I chose the hard chrome serial numbered CQC7 with wave. Also, Emerson is going to provide me with a skull clip at no charge. The knife that they are going to send me has been inspected, and I should not have any problems with my new knife. It just does not get any better than this. Thanks Emerson knives for your excellent customer service, and a special thanks to Peggy for being so nice. Big D1
 
Hey Dude,

Congratulations! You keep this up, you might eventually have to put "Usual Suspect" in your signature line.

I'm happy everything worked out for you. That's what this is all about really, providing fine tools for fine people.
 
Hi, good to hear, sorry to say it isn't really news that EKI's customer service is tops, that's old news :)

I've had a broken -98 Commander that i sent in and i got it back in 100% working order, thanks Derek!
 
On the few occassions that I've had to call and resort to EKI CS, they've always been prompt in response and very professional. That's certainly more than I can say about other companies I've dealt with.

Derek, Peggy-outstanding job :D
 
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