Goodbye Cold Steel - Won't Provide Replacement Parts

Joined
Feb 18, 2023
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For anyone considering purchasing a Cold Steel folder, be sure to keep in mind Cold Steel will not provide replacement parts and they do not seem inclined to adequately support customers. I recently requested a replacement pivot pin and screw for an AD-15 as I had lost them cleaning mine. Cold Steel immediately declined, saying they do not provide replacement parts. Having identified I own 23 Cold Steel knives, they offered me a one time loyal customer discount of 30% off MSRP for a new knife. How generous (not). A 30% discount off a new AD15 ($269.99 MSRP less 30% = $188.99) is not a good deal when you can get them in the $140 range from multiple distributors. This kind of lackluster response from Cold Steel is a clear indicator customers are not a priority to them. That, plus the inability to get parts, means I will no longer continue to purchase Cold Steel knives. Good bye Cold Steel. I wonder how long it will take me to sell them all off.
 
For anyone considering purchasing a Cold Steel folder, be sure to keep in mind Cold Steel will not provide replacement parts and they do not seem inclined to adequately support customers. I recently requested a replacement pivot pin and screw for an AD-15 as I had lost them cleaning mine. Cold Steel immediately declined, saying they do not provide replacement parts. Having identified I own 23 Cold Steel knives, they offered me a one time loyal customer discount of 30% off MSRP for a new knife. How generous (not). A 30% discount off a new AD15 ($269.99 MSRP less 30% = $188.99) is not a good deal when you can get them in the $140 range from multiple distributors. This kind of lackluster response from Cold Steel is a clear indicator customers are not a priority to them. That, plus the inability to get parts, means I will no longer continue to purchase Cold Steel knives. Good bye Cold Steel. I wonder how long it will take me to sell them all off.
They have lost my loyalty also....last four purchased after take-over ALL faulty!!!
 
I don't believe so.

I have never had much luck with service pre/post GSM.

However, I still see value in the products, and continue to buy and use them.
Kinda what I thought. I understand the negativity surrounding GSM (although mostly what I've heard is that the quality is still there so far, and the 2 knives I've bought since bears that out), but if they never provided parts, not sure why that would all of a sudden be such an issue.
 
Maybe you can ask CS or somehow find the part size and get something that will fit? Not ideal I know.
 
Same here ! 🤷‍♂️

But if Cold Steel wants to sell to enthusiasts /collectors , it's a really stupid policy to have no parts or repair service , IMO . :mad:
I can only speculate, but it's pretty obvious the juice was never worth the squeeze.

A knife is a tool with a service life, sorta like a socket wrench. When the wrench gives up the ghost most people go buy a new on.

If I were a betting man, I would guesstimate most customer service requests are for knives buggered up by poor mods, or missing parts from careless disassembly.

Also, having (and paying for) a slew of parts that hold a probability of raising the price of units, and possibly never going to zero, is a metric a business has to determine value.
 
Kinda what I thought. I understand the negativity surrounding GSM (although mostly what I've heard is that the quality is still there so far, and the 2 knives I've bought since bears that out), but if they never provided parts, not sure why that would all of a sudden be such an issue.
I've never personally had any need to send anything back to Cold Steel ; but , I'd swear I remember a post on the Cold Steel sub forum , about Demko , himself ,repairing a early model 4Max . For a Cold Steel customer service , not his own co.

But, my memory its no longer too reliable . 🤤
 
I've never personally had any need to send anything back to Cold Steel ; but , I'd swear I remember a post on the Cold Steel sub forum , about Demko , himself ,repairing a early model 4Max . For a Cold Steel customer service , not his own co.

But, my memory its no longer too reliable . 🤤
Demko had to rework a bunch of the early US 4-Max's due to some issue (proud lockbar maybe?). He worked for CS at the time, and it was his design, so makes sense he would be heavily involved in the resolution.
 
I can only speculate, but it's pretty obvious the juice was never worth the squeeze.

A knife is a tool with a service life, sorta like a socket wrench. When the wrench gives up the ghost most people go buy a new on.

If I were a betting man, I would guesstimate most customer service requests are for knives buggered up by poor mods, or missing parts from careless disassembly.

Also, having (and paying for) a slew of parts that hold a probability of raising the price of units, and possibly never going to zero, is a metric a business has to determine value.
Well , at least these medium priced , mass market knives, could come supplied with a little bag of spare parts . I don't think that would cost much extra ?

Yeah , most would probably just get lost or tossed . :(

I grew up in a mostly non-disposable world . I still try to fix stuff .
 
Well , at least these medium priced , mass market knives, could come supplied with a little bag of spare parts . I don't think that would cost much extra ?

Yeah , most would probably just get lost or tossed . :(

I grew up in a mostly non-disposable world . I still try to fix stuff .
I am with ya.

The throw away lifestyle is ridiculous.
 
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