- Joined
- Feb 18, 2023
- Messages
- 7
For anyone considering purchasing a Cold Steel folder, be sure to keep in mind Cold Steel will not provide replacement parts and they do not seem inclined to adequately support customers. I recently requested a replacement pivot pin and screw for an AD-15 as I had lost them cleaning mine. Cold Steel immediately declined, saying they do not provide replacement parts. Having identified I own 23 Cold Steel knives, they offered me a one time loyal customer discount of 30% off MSRP for a new knife. How generous (not). A 30% discount off a new AD15 ($269.99 MSRP less 30% = $188.99) is not a good deal when you can get them in the $140 range from multiple distributors. This kind of lackluster response from Cold Steel is a clear indicator customers are not a priority to them. That, plus the inability to get parts, means I will no longer continue to purchase Cold Steel knives. Good bye Cold Steel. I wonder how long it will take me to sell them all off.