Goodbye Cold Steel - Won't Provide Replacement Parts

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Pedalwheezer

Joined
Feb 18, 2023
Messages
7
For anyone considering purchasing a Cold Steel folder, be sure to keep in mind Cold Steel will not provide replacement parts and they do not seem inclined to adequately support customers. I recently requested a replacement pivot pin and screw for an AD-15 as I had lost them cleaning mine. Cold Steel immediately declined, saying they do not provide replacement parts. Having identified I own 23 Cold Steel knives, they offered me a one time loyal customer discount of 30% off MSRP for a new knife. How generous (not). A 30% discount off a new AD15 ($269.99 MSRP less 30% = $188.99) is not a good deal when you can get them in the $140 range from multiple distributors. This kind of lackluster response from Cold Steel is a clear indicator customers are not a priority to them. That, plus the inability to get parts, means I will no longer continue to purchase Cold Steel knives. Good bye Cold Steel. I wonder how long it will take me to sell them all off.
 
Pedalwheezer said:
For anyone considering purchasing a Cold Steel folder, be sure to keep in mind Cold Steel will not provide replacement parts and they do not seem inclined to adequately support customers. I recently requested a replacement pivot pin and screw for an AD-15 as I had lost them cleaning mine. Cold Steel immediately declined, saying they do not provide replacement parts. Having identified I own 23 Cold Steel knives, they offered me a one time loyal customer discount of 30% off MSRP for a new knife. How generous (not). A 30% discount off a new AD15 ($269.99 MSRP less 30% = $188.99) is not a good deal when you can get them in the $140 range from multiple distributors. This kind of lackluster response from Cold Steel is a clear indicator customers are not a priority to them. That, plus the inability to get parts, means I will no longer continue to purchase Cold Steel knives. Good bye Cold Steel. I wonder how long it will take me to sell them all off.
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They have lost my loyalty also....last four purchased after take-over ALL faulty!!!
 
MolokaiRider said:
I don't believe so.

I have never had much luck with service pre/post GSM.

However, I still see value in the products, and continue to buy and use them.
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Kinda what I thought. I understand the negativity surrounding GSM (although mostly what I've heard is that the quality is still there so far, and the 2 knives I've bought since bears that out), but if they never provided parts, not sure why that would all of a sudden be such an issue.
 
Maybe you can ask CS or somehow find the part size and get something that will fit? Not ideal I know.
 
DocJD said:
Same here ! 🤷‍♂️

But if Cold Steel wants to sell to enthusiasts /collectors , it's a really stupid policy to have no parts or repair service , IMO . :mad:
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I can only speculate, but it's pretty obvious the juice was never worth the squeeze.

A knife is a tool with a service life, sorta like a socket wrench. When the wrench gives up the ghost most people go buy a new on.

If I were a betting man, I would guesstimate most customer service requests are for knives buggered up by poor mods, or missing parts from careless disassembly.

Also, having (and paying for) a slew of parts that hold a probability of raising the price of units, and possibly never going to zero, is a metric a business has to determine value.
 
jlauffer said:
Kinda what I thought. I understand the negativity surrounding GSM (although mostly what I've heard is that the quality is still there so far, and the 2 knives I've bought since bears that out), but if they never provided parts, not sure why that would all of a sudden be such an issue.
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I've never personally had any need to send anything back to Cold Steel ; but , I'd swear I remember a post on the Cold Steel sub forum , about Demko , himself ,repairing a early model 4Max . For a Cold Steel customer service , not his own co.

But, my memory its no longer too reliable . 🤤
 
DocJD said:
I've never personally had any need to send anything back to Cold Steel ; but , I'd swear I remember a post on the Cold Steel sub forum , about Demko , himself ,repairing a early model 4Max . For a Cold Steel customer service , not his own co.

But, my memory its no longer too reliable . 🤤
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Demko had to rework a bunch of the early US 4-Max's due to some issue (proud lockbar maybe?). He worked for CS at the time, and it was his design, so makes sense he would be heavily involved in the resolution.
 
MolokaiRider said:
I can only speculate, but it's pretty obvious the juice was never worth the squeeze.

A knife is a tool with a service life, sorta like a socket wrench. When the wrench gives up the ghost most people go buy a new on.

If I were a betting man, I would guesstimate most customer service requests are for knives buggered up by poor mods, or missing parts from careless disassembly.

Also, having (and paying for) a slew of parts that hold a probability of raising the price of units, and possibly never going to zero, is a metric a business has to determine value.
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Well , at least these medium priced , mass market knives, could come supplied with a little bag of spare parts . I don't think that would cost much extra ?

Yeah , most would probably just get lost or tossed . :(

I grew up in a mostly non-disposable world . I still try to fix stuff .
 
DocJD said:
Well , at least these medium priced , mass market knives, could come supplied with a little bag of spare parts . I don't think that would cost much extra ?

Yeah , most would probably just get lost or tossed . :(

I grew up in a mostly non-disposable world . I still try to fix stuff .
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I am with ya.

The throw away lifestyle is ridiculous.
 
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