Hi Mikemck,
Originally posted by mikemck
After reading about the warranty on SOG's website, I think I will pass on buying SOG products...It's the part about "as determined by SOG" that is especially troubling.
The warranty also does not cover abuse...why make a blade .2 thick if all you will cover is cutting, as anything else most certainly constitutes abuse of a cutting tool, such as a knife? Or .28 for that matter, like the Trident?
I'm sorry for the delay in responding to you, but I've been a bit tied up (between being out of town and in the hospital). Fortunately, someone forwarded this link to me, allowing me to more easily find it.
SOG Specialty Knives maintains a very liberal
lifetime warranty policy that is either more inclusive than or on par with all major quality knife manufacturers. The only exclusions to warranty on a SOG product would be in cases of neglect (like allowing a product to rust because it was left out in the woods for several weeks) or abuse (such as throwing, hammering on, running over with a car/tank, etc.). The "as determined by SOG" basically means, "as determined by Ron." Yes, I make the final determination on all warranty voided situations. Our warranty policy always falls in customers direction, unless Im 100% positive that neglect or abuse was the cause of why the knife was sent in.
Now for "insider information." We sell a lot of knives. So, how often do I declare the warranty void on a product? About six times a year. And in those instances, the knife owner knows that they did something stupid and was sending it in more in the
hope that we could do something, rather than demanding that we do something. Now, when we get to this point (again, not very often), we always try to continue to service the customer. What I will do is something like replacing the knife with one of our "seconds," offering 40% off a replacement knife, or find some equitable scenario to assist the customer in not being completely disappointed (this is not part of our written warranty policy and is subject to change; but from this, one should see how far SOG wishes to go to please their customers). Occasionally, a customer will be disappointed/angry, but I can probably count those occasions on one hand since I've assumed "command" (going on five years).
If you have any specific questions, please let me know.