Grayman Knives contact info.

mauser133 said:
They only list an email address for contact info. Anybody have their phone number?
Click to expand...

Email is pretty much you need to start - all my emails to Grayman get answered in a day or so, mostly even a few hours. From your post it looks like your email was unanswered - I am sure Sue will answer you pretty soon.
 
I've emailed back and forth various times, as I've had several Dua's.
Quick response; within hrs. Very helpful.
 
I got my response today. I needed a screw and asked them to send one for my Satu. They responded that they don't send parts but that I could send my Satu and 30 bucks and they could replace the screw. wow. 30n bucks for a screw. Are they that hard up for business. I guess I will stick to buying knives from production companies that provide great service and will send a screw when you request it. And for free. Thumbs down to Grayman customer service.
 
I have to agree that $30 is a bunch to pay for a screw...that shouldn't fall out in the first place. I'm surprised. I had two Dua's at this point, and both were excellent. I have NOT used their Customer Service (no need), so cannot speak to that. Send him another email, Check the screw size; perhaps you can match it at Grainger Industrial Supply. Link:
http://www.grainger.com/Grainger/wwg/start.shtml?gclid=CPjt3c6Vs7kCFY3m7Aodm0MAEQ&cm_mmc=PPC:%20Google%20Main%201-_-Brand>Brand-_-Grainger>General>Exact-_-Grainger&ef_id=Uifm0wAAAUIRtEmM:20130905020507:s

Too bad. Sorry for your problem.
Sonnydaze
 
Ive fixed it. A little disappointing to say the least. I would have even paid for it and for the shipping.
 
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