- Joined
- Feb 2, 2005
- Messages
- 4,271
On Christmas Day I dropped off a new H&K 14210 at the PO going to Benchmade for warranty work. I bought the knife new and it was so stiff I could barely open it with both hands. There was an obvious problem with the knife and I had gotten the last one the dealer had, so a dealer return wouldn't have helped me. I decided to send it directly to Benchmade with an explanation of the problem and see if they could help me out.
On January 8, the knife returned to my front door... in 100% operating condition. They got the knife, fixed it, and got it back to me (at no charge), all within 2 weeks of my sending it off. And they did this over the New Year holiday period. That's customer service.
Thanks, Benchmade... well done!
On January 8, the knife returned to my front door... in 100% operating condition. They got the knife, fixed it, and got it back to me (at no charge), all within 2 weeks of my sending it off. And they did this over the New Year holiday period. That's customer service.
Thanks, Benchmade... well done!
