Great Buck Service

RLR · May 23, 2000

A note of thanks to Mr. Houser and all at Buck for the great service. It's always the smallest details that are the most telling.

To make a long story short, I needed a screw for my lightning but didn't want to send the knife back. So I asked for the screw dimensions -- instead, I got an envelope 5 days later with the needed part (with extras)! This type of service in such a short time (the mail to Canada is slow) is unheard of.

THANKS AGAIN,

RLR

Joe Houser · May 23, 2000

RLR,
Thanks for the kind comments. I am glad to hear that the parts made it to you ok.

Take care,

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Joe Houser
Director of Quality, Buck Knives Inc.
Buck Collectors club Administrator

Danbo · May 23, 2000

I'll second that about the great Buck service. I have always had great customer service from Buck. Once, I broke a blade while abusing a Buck knife. They replace the knife with no questions asked. Just last week, I sent a 25 year old Buck Special back for the restoration and edge 2000 treatment. I have already got the knife back! Wickedly sharp!

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Danbo, soul brother of Rambo