Great Customer Service

J

JayHawk

Joined
Jul 17, 2000
Messages
49
Having heard about the Customer Service from Spyderco, I now can speak from personal experience.

I recently bought a second hand old style Delica that I found upon arrival to be very hard to open. It appeared that someone may have tried to tighten it up by hammering on the pivot pin, but I wasn't sure. I included this info in a letter and sent the knife in for service. I asked them to look it over and advise me of any repair costs. I was pleasantly surprised when my knife came back today, along with a personalized letter signed by Keith Monge. They not only repaired the problem, but gave it a great sharpening. All this for No Charge. Besides that, from the time I mailed it out until it's return was only 3 weeks.

I feel that outstanding service such as this is to be commended. It is just one more reason for me to continue to recommend Spyderco knives.

Thanks Sal.

Thanks Keith.

Hawk
 
Yep, Spyderco RULE!

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Wayne.
"To strive to seek to find and not to yield"
Tennyson
Ranger motto

A few useful details on UK laws and some nice reviews!
http://members.aol.com/knivesuk/
Certified steel snob!
 
JayHawk: It's nice to hear that things worked out so well - I'm not too surprised, because of their sterling reputation. I always cringe when I read folks here on the forums recommending that someone try a home fix when they have a problem with their knife (such as the previous owner who tried to tighten up the Delica by hammering on the pivot pin). When a company like Spyderco is so serious about standing behind their product, it's foolish IMHO to monkey around. Gotta problem? Send it back to the experts, send it to Golden, Colo.!

[This message has been edited by mnblade (edited 05-29-2001).]
 
I have to agree that the Customer Service from Spyderco is the best. I broke the clip on my Wayne Goddard LTWT during an entry on a narcotics raid. I called Spyderco and explained the situation to them and they had a new clipped sent to me the next day!!
Now that is service.
By the way Jayhawk that is a great username. Are you a former Kansan? Or did you attend KU?

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I used to be disgusted .Now I am just amused....I feel much better now that I have given up all hope
 
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