- Joined
- Jan 11, 2013
- Messages
- 158
Hey y’all,
Has anyone ever had to send their Guardian Tactical knife into them for Warranty/Sharpening services?
I sent my Recon-035 in last month. It arrived there on the 20th. I emailed them that I was sending it in but never received a response. I then messaged them from their FB page.
I got a response.
I later asked when I might expect it back to me. The response was “Next Week”. That was last week. I messaged them again yesterday and, so far, no response.
Their website says it’s best to email them due to the large amount phone calls to email them instead.
I guess I’ll give it another week. I really dislike it when you can’t either contact Customer Service or, when you actually do, you get the runaround
Has anyone ever had to send their Guardian Tactical knife into them for Warranty/Sharpening services?
I sent my Recon-035 in last month. It arrived there on the 20th. I emailed them that I was sending it in but never received a response. I then messaged them from their FB page.
I got a response.
I later asked when I might expect it back to me. The response was “Next Week”. That was last week. I messaged them again yesterday and, so far, no response.
Their website says it’s best to email them due to the large amount phone calls to email them instead.
I guess I’ll give it another week. I really dislike it when you can’t either contact Customer Service or, when you actually do, you get the runaround