HAK = real hacky customer service

[dlimanov]

So about two months ago I decided to by HAK. Over the course of two weeks I emailed the company via the address advertised on their website with few legitimate questions. I never got a response, so I retried emailing again from four different email accounts, thinking maybe the emails were getting lost/blocked.
Today, close to two months later I get this response:

xxxx@verizon.net (my email account) is not a customer of HideAwayKnife.com
Real customers know that the daily response email is artemisweapons@yahoo.com and they get my only two phone numbers in the whole world.

Mostly any email address opened to the world - will get a few thousand emails a day - there had to be some way to filter out customers from the world of spam and chat.

I admit that it only took a minute to respond to this email - so if I get 2000 emails here a day - that is only 33 hours a day of real unpaid work. Sometimes I catch up - but it is only possible to keep up with customers.

Now - that this email actually got answered - don't you feel silly that you did not ask me your real question?

So I guess if you're not an existing customer of HAK, your emails go unanswered. For those of you who want to become a customer, use the email above, maybe you'll get a better response.
Instead, I bought two Perin knives and Emerson LaGriffe and couldn't be happier with a service I received from a reputable merchant that is interested in and appreciative of my business.

P.S. Email also contained phone numbers; if you need to get in touch with HAK and don't know how, PM me and I'll give them to you. I didn't feel it was appropriate to post it here.

 

[Ozy]

HAK and their dealings are forum famous.

None of this surprises me.

 

[arcteryx79]

They have had HORRIBLE comms in the past, and while I've owned 2 HAKS in the past, I will never own one again solely based on the shitty customer service...

BEWARE

 

[EDDAKA]

I might go out on a limb here but I kinda doubt he gets "thousands" of emails in a day.

Hak's are neat, but I don't think they're that popular.

 

[DennisStrickland]

guy sounds rude to myself, guess he's too tired from making so many sales.

 

[AlexSchira]

I waited a year for one, months after I ordered mine. The last few orders went off without a hitch with good contact, but every time I make a point to defend the company something like this pops up. I EDC two of them every day and love the design, but part of me wishes the design would get sold to a mainstream company to streamline these small business issues. I have a pile of emails from the guy, nice guy, but that manner he has sometimes...He apparently is doing all this by himself, which I believe with these issues. And this isn't the first time he's passively snapped on some one, the work load isn't a good enough excuse.

I do like that he told everyone who'd ordered before that if since he redesigned the sheath, every past customer gets a replacement sheath for every sheath they own. Kydex is cheap enough that it's nothing amazing, but I walked off with six sheaths. This really had me thinking he was on the ball with a new sheathing process, he was originally the sheathmaker and always has been, but this has me groaning again. I endorse the product, but wish it had a better source.