Here is a good example for you:

M

MikePerrin

Joined
Feb 26, 2001
Messages
849
The below emails are between me and one "silly star" who claims he mailed a knife back for replacement. This is why we expect the broken knife to be sent back to us before we will replace it. Now IF this moron's knife does show up I will still replace it but I doubt he ever mailed anything. Latest email (from me) is on top then progressively older to the bottom.

It has been a month and no knife. Jeff left for Peru March 2 and returns this weekend. He emailed you from Peru. Frankly I don't believe you mailed anything back to us. Your piss poor attitude shows me you were likely trying to skin us out of a knife from the get go. ...and YOU have a good day.:) Bye now.

Co-Owner--RAT Cutlery Co.
mike@ratcutlery.com
www.ratcutlery.com

Instructor and Co-Owner
Randall's Adventure and Training
www.jungletraining.com

"Who is John Galt?"




----- Original Message -----
From:
To: mikeperrin@earthlink.net
Sent: 3/6/2009 7:26:08 PM
Subject: Re: Warranty Department


Listen I sent you my busted R4 knife February 2 and it would take a few days maybe a week to get to Alabama by mail. I know the box made its way there. I never have problems with the mail they are good people and do their jobs. but what is funny yesterday you told me the guy was out of the country and he would not be back until the middle of next week. Today you say he does not have the box in his office but its not the middle of next week how did he get back so fast. If you dont want to make good on your warranty ok I make enough money to buy as many as I want tomorrow. I work hard and I dont want nothing from you guys. I own my business I always have a knife in my pocket when I go on the water so my kid gave it to me because her boyfirend has the same one. They told me if you break it you send it back and you get a new one. I told them both only Craftsman does that. I know what I sent you, a broken knife and its not worth anything broken. If you look around the place the box will show up. When you find it stick it up your ass and shove it and keep it.You show me that you dont have your shit wired tight over there, your web site says one thing and you write another, like what you wrote me today and yesterday, one thing and then another. And think you would keep your word on your guarranty? As a business guy, your only as good as your word. Have a good day.

-----Original Message-----
From: Michael Perrin <mikeperrin@earthlink.net>
To: sillystar203
Cc: jeff randall <jeff@ratcutlery.com>
Sent: Fri, 6 Mar 2009 12:31 pm
Subject: Re: Warranty Department


Get me a tracking number on the package. Jeff did not get it as of March 2. If you did not send it with a shipper that gave a tracking number then you should have the package insured since we cannot replace a knife without a broken one in hand first. Mike

Co-Owner--RAT Cutlery Co.
mike@ratcutlery.com
www.ratcutlery.com

Instructor and Co-Owner
Randall's Adventure and Training
www.jungletraining.com

"Who is John Galt?"




----- Original Message -----
From:
To: mikeperrin@earthlink.net
Sent: 3/5/2009 11:45:33 PM
Subject: Re: Warranty Department


Call ? I didnt call first, didnt think I was supposed to. I read the warranty on your web site and sent the knife back to RAT Cutlery. I took this from your web site "If you screw it up, break it, or cut it in two with a cutting torch, send it back and we'll replace it. Warranty is transferable. In other words, we warranty the knife no matter how many times it's been traded, sold or given away. We don't ask for a sales receipt, date of purchase or where you bought the knife - No fine print and no hassles. If you have a problem,contact us"
No problem seems easy enough, I send in my broken one and you fix or replace it? So on Feb.2 I mailed the 2 knife pieces and a note to you guys at
General Inquiries & Customer Service:
RAT Cutlery Co.
60 Randall Rd.
Gallant, AL 35972.
Its in a small 6inch rectangular brown cardboard shipping box covered with blue and red post office tape. I work allot of hours and days too, I get busy too and things slip my head and I miss place things, I get it. If you would send me another email when it shows up.




-----Original Message-----
From: Michael Perrin <mikeperrin@earthlink.net>
To: sillystar203; info@ratcutlery.com
Sent: Thu, 5 Mar 2009 7:35 pm
Subject: RE: Warranty Department


Who did you contact and return the knife to? Usually warranty goes through me and I haven't talke to anyone regarding replacing an RC4 knife. Mike

Co-Owner--RAT Cutlery Co.
mike@ratcutlery.com
www.ratcutlery.com

Instructor and Co-Owner
Randall's Adventure and Training
www.jungletraining.com

"Who is John Galt?"




----- Original Message -----
From:
To: info@ratcutlery.com
Sent: 3/5/2009 5:15:37 PM
Subject: Warranty Department


Jesse



Warranty Department Representative

I returned my Rat Cutlery (RC4) knife on Feb. 2 to your company to be covered under your replacement

warranty. I realize you are a busy company, so when you have a moment I would appreciate a reply email

on status.

Regards,
Jesse
& ;nbs p;



-------
 
So is the jerkit smiley ok to use here?

Because this guy is a first class jerk off.
 
Sounds real shifty there Mike. Check out the dimensions of the box he states he used. Plus I've never seen the post office use that tape to seal packages for customers, they don't seal packages for customers due to liability problems. Also he would have been moved into using a oriority mail box instead due to lower shipping cost.

Sounds like h\He's trying to pull the wool over your eyes and guilt induce you into sending a free knife.
 
Trust me....he AIN'T gonna get a free knife.:) He isn't real smart either because he sent me his mailing address so I know where he lives.:):) Mike
 
Yea Mike, I sent you a 1"x2" box containing 7 broken RC-6's and a broken proto RC-TAK.....

You didn't get that yet?:D
 
If he sent it and it hasn't arrived yet, he could just check his tracking number to see it's status right? Who would send something without a 65 cent USPS DC number to track it?

Kind of sounds fishy to me.
 
Guys I am just laughing about it at this point. 99.9% of our customers a honest as they come. I just post these up mainly for entertainment. We should thank him I guess for the entertainment value. P.T. Barnum charged money to see a jack ass like this.:) btw, he has totally ignored all my comments about tracking the package. He either sent it regular mail with no insurance or tracking number (not likely) OR he didn't send it at all( where my money is).
 
Wow... Just wow. I can't believe the nerve of some people. Seems pretty obvious that the guy is trying to scam you.
 
Uh-oh, looks like some baaaad RAT karma heading over to silly star's house.
Poor Silly Star, and he was just turning his life around too.:D
 
Crazy, he tries to act so smart, but he sentence structure and spelling is horrible. Not to mention the fact that he is completely avoiding the tracking info yet he can perfectly describe a box he supposedly shipped?? Come on, how many of us can exactly describe a box we shipped especially as a busy person? This made me laugh pretty hard, I've done some hardcore stuff with my RC-6 and it hasn't broken yet, so I'm not sure how he could have broken the RC-4. I've used mine as a hammer, wedge and even used it as a pry bar and the knife wouldn't even flex when I hung all 220 pounds of me off of it. I'm sure someone out there could break it, but most likely its gonna be broken by one of us die hards out there, not by some yokel who was given the knife from a nephew or sister's boyfriend or whatever, LOL.
 
G-man said:
Boy, it didn't take that guy much to take off on you, did it?
Click to expand...

That's the thing. Knives can break, people can send things places without a tracking number, things can get lost in the mail. Stuff happens.

But this guy flipped his blame switch a bit too quick if you ask me. Seems like he had it all planned out.
 
With all that description of the box, he doesn't say what class of mail he sent -- Priiority? First Class? Parcel Post? I can understand him using his own box, I've done that. Then the PO puts Priority Mail tape around it. But we always used to say, the customer who puts on a big dramatic performance is trying to harass you into giving him what he knows he's not entitled to.
 
Wow.. I really hate these types of people. The people who try to lie their way into a freebie. Oh well, you know what they say about Karma..
 
I think people like that eventually start to believe thier own lies. They always try to take advantage of people who conduct themselves with integrity. RAT karma...I like that
 
Esav Benyamin said:
But we always used to say, the customer who puts on a big dramatic performance is trying to harass you into giving him what he knows he's not entitled to.
Click to expand...

I agree...long stories about how hard he works, his vasts amounts of money, his kid, his boyfriend, another guy who has a knife, how great postal workers are, etc...all that and I didn't see how he managed to break the knife into two peices...probably the most relevent part.

I manged to get three RAT knives over time with little money and some trading. Some folks instantly think of a way to screw someone out of something for free and it always pisses me off.

And "Thou Shall Purchase Tracking" should be the eleventh Commandment.
 
shotgunner11 said:
That's the thing. Knives can break, people can send things places without a tracking number, things can get lost in the mail. Stuff happens.

But this guy flipped his blame switch a bit too quick if you ask me. Seems like he had it all planned out.
Click to expand...

Exactly. This kinda shit really pisses me off. SCUM! :mad: You can see that he employed different tactics as the conversation went along to try to get Mike to ship a new knife to him. Disgusting con-artist.
 
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