Oklahoma Outlaw
BANNED
- Joined
- Apr 15, 2021
- Messages
- 1,920
This morning I called Hogue customer service concerning a filler tab for the removed pocket clip.
Now mind you they have the entire hardware ensemble for the Deka for $12.95 plus shipping. The kit includes every screw, filler tab, and combo Torx wrench. I explained to her my situation and just needed the filler tab and asked if they could just sell one separately.
She said “why don’t I just mail you one”? I told her I was certainly willing to pay for it and she said “nope”. She floored me when she said “you have black oxide hardware, right”? I told her yes, and she said she had it pulled up on her screen.
So, in short, bravo Hogue. That’s pretty good customer service and I felt they deserved a shout out.
Now mind you they have the entire hardware ensemble for the Deka for $12.95 plus shipping. The kit includes every screw, filler tab, and combo Torx wrench. I explained to her my situation and just needed the filler tab and asked if they could just sell one separately.
She said “why don’t I just mail you one”? I told her I was certainly willing to pay for it and she said “nope”. She floored me when she said “you have black oxide hardware, right”? I told her yes, and she said she had it pulled up on her screen.
So, in short, bravo Hogue. That’s pretty good customer service and I felt they deserved a shout out.