How good is Buck's Customer Service?

johnwaynesandw

johnwaynesandw

Joined
Mar 18, 2005
Messages
2,753
With all of this going on with Buck, I wanted to share my moset recent brush with Buck's customer srvice.

I sent in a Buck Crosslock to Joe for repair. I left on vacation for a week right after I sent the crosslock in. When I get back home I have two boxes from Buck. In both boxes were New Buck 186s linerlocks. They sent the 186 in replacement for the crosslock as it had been long DCed.

I was a bit confused why they would send me two knives for the one I sent in. I called Joe and told him that two knives were sent to me and I did not know why. I asked him what I needed to do. He got my name and number and said he would have someone call me back soon. 5 mins. later the phone rings, it is a Buck customer rep. that says to keep both knives :thumbup: She also went on to say how much they respect their customers and want them happy.

To me, this is number 1 customer service. They do look out for their customers/family.

I want to Thank everyone at Buck Knives for all the hard work, and all of the workers that lost their jobs I wish you all luck. Take care.


Just my 2 cents


John
 
johnwaynesandw said:
To me, this is number 1 customer service. They do look out for their customers/family.

I want to Thank everyone at Buck Knives for all the hard work, and all of the workers that lost their jobs I wish you all luck. Take care.


Just my 2 cents


John
Click to expand...

AMEN!! :thumbup::thumbup::thumbup::thumbup::thumbup:
 
EVERYONE in customer service is so great that I made a special batch of my Mom's greek baklava!! Heck I usally only make on Holy Easter and Christmas...:D It pays living so close !!!
 
Rich,
I never told you the truth about your Baklava...my wife NEVER got to try it because it never made it home. :o:o I think I had the last piece in my mouth when someone reminded me that I was supposed to bring some home. :D Absolutely delicious and thank you for taking the time!
 
Again, another reason to purchase Buck blades. They are still a top notch operation in a day of questionable guarantees and will likely continue in this vein. This is why I've told those folk that are searching for a good 'all rounder' to dispense with the search and snag a stock 119. You'll save a lot of green in the process and have recourse should the knife fail for any reason. The Buck name is a winner.
 
Tin Sue said:
What is it and where can we get it??
Click to expand...
Its a Greek/Arabic pastry that is made out of fillo dough,walnuts,butter, honey and spices....
You can get it at a local Greek/Middle Eastern restaurant . Now I cant say that theres is as good as ours though:)
 
rich XDguys said:
Its a Greek/Arabic pastry that is made out of fillo dough,walnuts,butter, honey and spices....
You can get it at a local Greek/Middle Eastern restaurant . Now I cant say that theres is as good as ours though:)
Click to expand...

Thanks, sounds absolutely delicious; gotta see if I can find some locally. How far will you deliver??
 
You must log in or register to reply here.
Back
Top