How long is case repair turnaround generally?

SVTFreak

SVTFreak

Gold Member
Joined
Mar 8, 2011
Messages
5,494
After some use, my case/Bose cattle knife got a little sloppy on the close. Kinda lazy. Tip would stay proud. So I contacted case and they said they could fix it. Off it goes today.

Question is, generally about how long does it take then to get them turnaround around and sent back?

Thanks!
 
I sent a mini-copperlock in to fix some vertical/horizontal blade play. Received by case on jan 12th. Just got an email confirmation on feb 8th confirming it's receipt. They indicated in the email that they usually take about 4-6 weeks to turn it around. Hope this helps!
 
Very sorry to hear about your knife, Joey.:(

I sent in a Congress maybe 6 years ago to have the mark side cover replaced. Back then Case sent out little cards to let you know that they received the knife and that it would be returned in 4-6 weeks. I got the repaired knife back two days after I got the card. The whole thing took about 4 weeks.

Case did a good job matching the replacement cover considering my knife was older and they didn't have covers in that color anymore.

Wishing you the best of luck. I hope they fix her up good.
 
I sent a Case Cheetah back because one of the scales was horribly jigged.
After I sent a picture , they were actually more interested in seeing the poor jigging in person.
They sent me a new one about 2 weeks after they received my return.

They also included a nice booklet about the history of Case knives.
 
It's ok, Rick. It happens! Probably just south La humidity playing a toll on the wood. It happened with my ebony Davison once also. They'll fix it right up and have it right back for use in no time I'm sure. Def won't deminish my fondness of it.

Thanks everyone! Won't be too long then. Good!
 
They expedite the Case/Bose knives when returned for warranty, as they should. I had to send one in a few years ago and total time was 2-weeks, returned by 2-day delivery.
 
I've sent quite a few back to Case. A couple times was just out of principle. I use all my knives, so a lot of cosmetic issues aren't a big deal, but some has me scratching my head as to how they made it out of the factory. When I got my sowbelly for instance, the clip blade had scratches going all the way up the blade, like the sharpener slipped when they were doing the edge. They ain't that cheap, so back it went. Anyway, I've gotten some back in as little as three weeks and some have taken six to eight. Probably depends on the volume at the time. I have to give it to Case though...every one I've sent back has been fantastic when it was returned.
 
I'm surprised you had a problem with ebony! It's one of the most stable and dense woods there is. I know it gets incredibly humid in LA., but that's just remarkable. Was it somewhat an issue with fastening/epoxy too? GL with a quick turnaround on your knife, hate to hear about such expensive and beautiful knives having problems.
Thanks, Neal
 
On the Davison, I'm not sure what happened. Todd didn't say and I didn't ask. I just know it was perfect, got bad, and he made it perfect again and it's been that way since. As far as this one, I'm not sure either. But, it happens. Mechanical stuff has problems sometimes. And considering the number I've knives I've gone through, a couple ain't bad. Since they where expensive, I do expect them to be nearly perfect. Within reason of course hehe
 
The covers can warp but it shouldn't affect the mechanics of the knife. A knife can look clean and still have some build up in the joint. If running it under soapy warm water doesn't help, sometimes a blast of WD40 or electronics cleaner will flush out the build up. You can get electronics cleaner in the automotive section of Wally World. Soft walk and talk will also happen when the tangs get worn down but that's usually after a lot of use. Could also just be a problem with the spring.
 
supratentorial said:
The covers can warp but it shouldn't affect the mechanics of the knife. A knife can look clean and still have some build up in the joint. If running it under soapy warm water doesn't help, sometimes a blast of WD40 or electronics cleaner will flush out the build up. You can get electronics cleaner in the automotive section of Wally World. Soft walk and talk will also happen when the tangs get worn down but that's usually after a lot of use. Could also just be a problem with the spring.
Click to expand...

I did attempt running water to no avail. I am always hesitant to try electronics cleaner and solvents due to possibility of marring covers. Although it's possible to have some gunk in the spring maybe between it and the liners.

At either rate, it's on its way to case already so too late to try anything else lol
 
I sent in a knife to have a blade replaced, and as far as I can remember, it was 4 weeks-ish.
 
SVTFreak said:
I did attempt running water to no avail. I am always hesitant to try electronics cleaner and solvents due to possibility of marring covers. Although it's possible to have some gunk in the spring maybe between it and the liners.

At either rate, it's on its way to case already so too late to try anything else lol
Click to expand...

Sure. Sounds good. Just as a follow about solvents... The electronics cleaner is safe on plastic and metals but will strip oils from natural materials like wood (and your hands). You can avoid contact with the covers (and yourself). Open all the blades and use the applicator to give a short blast from inside the well. The stuff evaporates quick. Just let it sit until the solvent evaporated.
 
I had a folding hunter that was hitting the back spring pretty bad. It took about 3 weeks. They emailed me with their progress through out. The new blade never touched it since it came back. Of course this was about 3 or 4 years ago.
 
Sent a medium stockman in for repair took 3-4 weeks. They did an excellent job looked like new when it came back.
 
You must log in or register to reply here.
Back
Top