How long to ship clips from BM?

[white95]

I contacted BM for replacement clips and have emails from customer service. On Dec.30th I was told they shipped to me (in Connecticut) on Dec. 21st and still haven't received them. Is this as expected from BM or should I send a different email instead of replying to "Troy"? 2 1/2 weeks seems long unless they are on horse and buggy.

 

[jkarp_53]

Try calling them instead. From experience clip and screw sets come in small packages and so it's not their size. Maybe it's the Holidays. My requests have always come to my mailbox in less time. Their phone number M-F is 800-800-7427.

 

[white95]

Thank you! I will call Monday.

 

[palonej]

When you need service or parts CALL them! They use UPS so it takes a while.
Last time I ordered clips shipping took 6 business days to NJ.
Joe