And if you get them to do it take your camera with you to video it.
Or at least take a pic of their spring installing tool. please.

I've replaced two vic scissor springs.
I clamped the scissor blade (open) onto a flat surface. Then pinched the tiny circular part of spring slightly with needlenose pliers while setting it in its little slot. Also had a tiny little hammer to tap the spring fully in place when i finally managed to get it in there a little bit.
Each installation took a couple of fiddly hours.
Both were older vics with scissors blades that could be removed (had screws instead of pins).
With the blade of the scissors out of the way its a little less fiddly to do.
Basically the whole process is try and try again, and again and again and again....
Factor in a certain % of the time for cursing under your breath and likely very audible cursing as well.

A very fiddly procedure, at least it was for me.
I'm sure somebody here will come up with an obvious and simple method that will make me go "D'Oh why didn't i think of that".
There are lots of really handy/smart people here at bladeforums!
:thumbup: