How's Benchmade customer service?

L

Lavan

Joined
Nov 8, 2000
Messages
2,301
Just curious. I just purchased an out of production knife that I searched for and finally found. After getting it, I discover two things. One, that the lock engages too far over in the blade and makes it REALLY hard to close and...two, that I was dumb to order the knife I ordered.

I shipped it back with a request to correct the lock problem ...AND... a request that I would REALLY prefer to have the model as it is manufactured now. (V-grind instead of chisel grind)

Whaddya think they'll do? Think there's a chance they might swap the models and make me ecstatically happy?

:confused:
 
I find it's best to email Benchmade before sending anything off. That way, you'l be able to find out what they can and cannot do. They've always responded to any emails I've sent rather quickly, so it would seem they are on the ball.
 
Lavan,

It wouldn't hurt to email them, and just let them know you sent a knife in. If you have your heart set on the same blade they use now, you might ask them how much a replacement will cost.
 
They are excellent. However, they do repair not replace. If they can repair, they will, but if they can't they replace. I've had one knife repaired with a new blade and liner, but it had the same handle and clip. On an automatic, they replaced lock, blade and clip, but kept the original handle. However, what you are asking for is a modification not really a repair. They may do it if they have to replace your blade, but possibly not if you just need a liner.
 
I recently sent my 710 to Benchmade for a broken omega spring.

I specifically asked them not to sharpen my 710 because I had the edge just the way I wanted it. The customer service rep (Angie?) told me that otherwise it would be sharpened.

They replaced only the broken spring. I wondered whether they'd replace both, since the bad one and the unbroken one presumably came from the same batch. But I can also understand that it would take more time and effort to replace both, and the occassional broken omega spring may have nothing to do with the "batch."

It took 4 weeks to get it back.

They replaced the beat up clip with a new one and new screws, which I thought was a nice touch.

Overall I'm pretty satisfied.
 
Now that hunting season is coming (or here in some places) their backlog is growing with LifeSharp service. Also, I heard that Angie isn't in customer service anymore.
 
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