How's the speed of the warranty department these days?

[VultureParade]

Hey everyone,

I'd like to send my knife in for a sharpening and a minor blade play fix. My question is, how fast are you guys getting knives back to you these days? I have plans for this little guy and I'd like it back in a relatively small amount of time. How long does a sharpening and a blade play adjustment usually take?

And should I just send it in to the Spyderco address, or is there something special I should do?

-Bryan

 

[VultureParade]

You know guys, you aren't being very helpful here

If no one has sent a knife in for anything like this recently, how about just telling me the procedure to follow.

Should I include money? How much?

Is there somewhere I can get more information?

-Bryan

 

[scottdaniels13]

Yeah im looking to send my bob lum in aswell to fix the vertical blade play and get it sharpened. Any idea on the turn around?

 

[Joyce Laituri]

Hello,

Our turn around time is approx. 2-4 weeks right now. Feel free to call or email Amanda in Spyderco's warranty and repair department, she'd be delighted to help you, answer any questions and give you a firmer turn around time.

800-525-7770 X255 -or- 303-279-8383 X255
customerservice@spyderco.com

Our Shipping address is:

Spyderco Warranty and Repair
820 Spyderco Way
Golden, Colorado 80403


Joyce @ Spyderco

 

[Smoke]

Gents, I had my Moran sweep point reground and resharpened and it came back in 2 weeks. I'm in CA FWIW.

 

[Rorschach]

I recently had a dragonfly in for repair and the turnaround was less than 3 weeks. Excellent.