I have a word to say about Becker warrenty/customer servive....

L

low96hb

Joined
Dec 16, 2010
Messages
435
I dropped a email yesterday around noon on the companys main page to customer service about a problem I had with the knife. Now granted it wasn't a big issue but I needed help. It seems that one of the screws had came out of the handle while in use and/or on the trail so I contacted them to see what could be done. The first reply I got was wanting my address, and the next email said they had shipped me not just one but four replacements. Now granted having a issue with a becker knife is almost nonexistant, but I did and they took care of it.
So I guess what i'm saying here is Thanks you. Service like this is what keeps me as a return customer.......:thumbup:
 
low96hb said:
I dropped a email yesterday around noon on the companys main page to customer service about a problem I had with the knife. Now granted it wasn't a big issue but I needed help. It seems that one of the screws had came out of the handle while in use and/or on the trail so I contacted them to see what could be done. The first reply I got was wanting my address, and the next email said they had shipped me not just one but four replacements. Now granted having a issue with a becker knife is almost nonexistant, but I did and they took care of it.
So I guess what i'm saying here is Thanks you. Service like this is what keeps me as a return customer.......:thumbup:
Click to expand...

You need to get some Lok-Tite
 
I had the same, almost unrealistic experience with Tomar's as well. I sent an email last night to Tomar's at 11:15PM, received a response/resolution at 11:29PM and a follow-up at 12:06 AM.
 
Wow, that's impressive for any business to take care of their customer so quickly and thoroughly. It's kind of sad how surprising it is when one is treated right as a consumer.

Viva los Beckers!
 
All of my best cusomer service experiences have been with US manufactures of knives and guns. Really first rate, and it makes me happy every time I hear Ka-Bar living up to their promise.

-Daizee
 
That is really good to here man. That just points out another reason to buy products from Becker. He has set up a really good company and I give him props for that!
 
There is alot to be said for good customer service. Alot of companies don't get that now a days.


mlrs
 
typical ;) typically good :>

i love companies that are so responsive. no hemming or hawing... they want to fix you up RIGHT NOW.

typo in the title ;) servive vs service?
 
low96hb said:
I dropped a email yesterday around noon on the companys main page to customer service about a problem I had with the knife. Now granted it wasn't a big issue but I needed help. It seems that one of the screws had came out of the handle while in use and/or on the trail so I contacted them to see what could be done. The first reply I got was wanting my address, and the next email said they had shipped me not just one but four replacements. Now granted having a issue with a becker knife is almost nonexistant, but I did and they took care of it.
So I guess what i'm saying here is Thanks you. Service like this is what keeps me as a return customer.......:thumbup:
Click to expand...

You must be new here... ;)

KA-BAR has the best customer service around. Glad to hear you got a good taste of it.
 
I just got a new BK2. Good to hear Kabar has good service.
 
sqoon said:
You must be new here... ;)

KA-BAR has the best customer service around. Glad to hear you got a good taste of it.
Click to expand...

Nah i'm not new, I just wanted to drop a few lines to let everyone including the man himself know how pleased I am with his product and warrenty.....:thumbup:
 
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