I'm not just a fan of the knives...

OwenM

OwenM

Joined
Oct 26, 2000
Messages
6,104
I had the opportunity to speak to Jerry today about the Basic 5 that I broke.
Apparently one of the modifications to the blade caused it to be brittle in that area (it broke just ahead of the last serration).

In spite of the fact that I did not contact Jerry first about the blade, and posted a pic of a broken Busse that has since apparently been used to push other products (I never gave a thought to that happening-guess some people are desperate), and very possibly hurt his business, he did not give me what would have probably been a well-deserved tongue lashing.
In fact, he was very polite, took the time to tell me a little about INFI, and what happened when it became overheated due to improper modification to the blade, and....even though I did not think he should feel obligated to replace a knife that had been modified twice since it left the Busse shop, that, nonetheless, I was covered.

Once again, I would like to apologize for posting that pic, and the misuse of it since, and also to say that this is going far beyond any manufacturer's liability.
Jerry showed me alot more respect and consideration than I showed him by unthinkingly posting that scan (I removed it, though it's a little late for that). His response to the situation redefined the word "class".

I have been a fan of Jerry Busse's knives ever since I got one, and used it, but it's no longer just the knives.
Now I'm a fan of Jerry Busse as well!

Owen


btw, discovering that the knife's HT was negatively affected, and looking at the amazing amount of abuse it survived in spite of that, I am even more impressed with my Basic 5 than I was before. Truly awesome, IMO.
 
That's amazing! I'm sure most people here don't blame you for posting the pic - I couldn't have guessed someone so sick and desperate browsed this forum and would use it to bash Busse and push his product. Jerry sounds like quite a great guy! Jerry and Andy seem a lot alike. I'm glad you get a new Basic 5 and that Jerry was also nice enough to explain the details of modifying INFI to you so this wouldn't happen again. There are very few companies like Busse... VERY FEW. It seems they REALLY care about the customer which almost no companies do. Only 2 companies come to mind when I think of excellent customer service and Busse is definitely now one of the 2. Thanks for bein such a great guy, Jerry. And thanks for posting this, Owen, to clear everything up and give credit to a generous guy.
 
I, also, don't blame you for posting the pic. The person (or people) who used the pic to put down Busse or push their own products are the ones who made mistakes. Well, while I'm glad Jerry covered you, I can't say I'm surprised :D . I've known Jerry to be an extremely stand-up guy for quite a while. Good on you Jerry!
 
Owen, I wouldn't feel bad about posting the scan, since hearing of Busses with a problem is mostly non-existent. As you said, in spite of the modifications, the blade withstood so much abuse that I think it's a tribute to the Busse gang how well it performed.

I think it also illustrates what a great stand-up company that Jerry has. There's a reason I'm a fan of Busses, and how quickly this was resolved is what cements my loyalty.

Be glad you weren't around a year or two back when Cliff broke a knife that began an internet war to end all internet wars. It got real ugly, real quick. In contrast, you and Jerry have quickly come to an amicable solution, and everyone's more impressed than ever.
 
Don
If I remember right the one you are referring to in this instance, that Cliff broke wasn't a Busse ;);)
 
You're right Eric. Cliff broke another manufacturer's blade and it caused a war, not ours. . . .

Cliff did break a Basic 7 but reports are that Cliff's Basic 7 actually committed suicide and there was a note found at the scene of the tragedy. We held a wake for Cliff's Basic 7 and toasted it with Carling Black Label! We will now all raise a Busse Combat toast to Owen's dead Basic 5! . . . . . . "Here's to excess! We always drink to excess!"


It was believed for many years that whatever broke an INFI blade would probably kill the owner in the process, so we were surprised and relieved to hear from Owen. It was a pleasure speaking with Owen and I look forward to hearing how much "love" his next Basic will endure. Remember! If you don't beat them. . . . they'll never know you care!. . . .I'm talkin' about your Busses!. .. . Knives!. . . . Busse Knives!

Gotta love that nuclear Warranty!

Jerry
 
It really is refreshing to have a manufacturer say no ifs, ands, or buts, no small print my 46 yr old eyes can't read, no words I can't pronounce, just 100 percent backing, period. End of discussion.

Mark
 
The vast majority of times I break a blade it usually erupts into a number of very hostile threads. When I break a knife (or it fails to perform in any way) I simply ask if that should happen. If the answer is no, then obviously I feel I should get a replacement. If the answer is yes, then I look to how the knife has been promoted and when this has included exactly the kind of use that I found to be a problem, pointing this out always starts the flames.

It is the reaction by the maker/manufacturer that is the most telling. And the above clearly illustrates why Busse has no competition for the style of hard use blades that they make.

-Cliff
 
Hey, Jerry!

I just put two and two together in my noggin (did you smell the smoke..?) and realized that the knife Owen broke had been discontinued/no longer in production.

Are you gonna "upgrade" Owen? ;) :D Or do you have a small stash of Basics hidden in bank vaults across north-western Ohio? :)
 
Don,
I'm sure this isn't what you were looking for but a similar question was raised last year.

Here is what Jerry had to say "We will replace any knife with a knife of similar selling price. . . . of course "selling price" refers to the price that we originally sold the knife for. Some old Busses have increased so greatly in value that we would have to clear out the entire shop if we offered replacements at current market value.

In some instances, we have kept some old blanks available for any warranty issues that might occur.

Hope this helps,

Jerry Busse

The original thread can be found here http://www.bladeforums.com/forums/showthread.php?s=&threadid=136469
 
I do recall that thread, now that you mention it, but c'mon, I'm trying to help Owen out here. :D
 
Hey, I'm not saying that I know what I'm talking about, just thought I'd mention it.
Here maybe this will clarify it. ;)

Owen,
When you get your new knife let us know what it is. ;):D:D
 
Owen - You NOW understand the True Secret of INFI & Busse Combat Knife Company... Customer Loyalty Produces Loyal Customers...
Jerry CAN'T be "undercut" on service, for he has a GENUINE CARE for "his people," those that use his knives...
As they say in the Navy & elsewhere, so he takes the motto to heart & practices it: "We take care of our own..."

As Eric requested, please let us know what ya get; we're interested in "the rest of the story..."
Take Care, Busse Bro~ !

Nuclear Powered,
Climber Clif

PS to Cliff Stamp: You sure endure a LOT of flames! Ha! i just re-read TONIGHT that old series of threads on the ------- knife that ya broke last year... Wow! You must be well-tempered by now; i appreciate the fact that you do not offer "railing for railing, nor insult for insult." When it comes to heat: Well done. ;)
 
Climber :

You sure endure a LOT of flames!
Click to expand...

It is not exactly difficult to do. While I appreciate actual constructive critism, as by pointing out faults in logic, incorrect assumptions, or ignorance of various aspects, I can learn something, when people result to character attacks, it just results in me judging their opinions as having no worth and being for amusement only. Why would I be bothered by the opinions of people I don't respect.

-Cliff
 
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